Assistant Nurse Operations Manager - Multisystem PCU 8A (Day Shift)

Orlando Health; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health Insurance

Paid Time Off

Retirement Plan

Life Insurance

Job summary

Orlando Health is seeking an Assistant Nurse Operations Manager for the Multisystem PCU in Downtown Orlando. The role oversees nursing practice and administrative operations, ensuring staffing, patient flow, and quality outcomes across shifts.

The ANOM will partner with Nursing Operations Manager, lead staff development, recruitment, and performance evaluations while maintaining compliance with hospital standards and regulatory requirements.

Qualifications

• MSN or DNP preferred; BSN with MBA/health related graduate degree acceptable.
• Active Florida RN license or NLC required.
• BLS certification current.
• Certifications per patient population (ACLS, PALS, NRP, TNCC) may be required.

Responsibilities

• Shared 24/7 accountability with Nursing Operations Manager.
• Participates in recruitment and selection of unit staff.
• Oversees scheduling to ensure proper staff mix for patient care.
• Leads staff meetings, GEMBA board, or huddles; mentors team members.
• Performs direct patient care as needed to meet operational needs.
• Ensures regulatory compliance, quality outcomes, and patient/family engagement.

Education

Master of Science in Nursing (MSN) Preferred

Doctor of Nursing Practice (DNP) Preferred

Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field Preferred

Bachelor of Science in Nursing Degree (BSN) required if no Masters of Science in Nursing (MSN). Required

Two (2) years of experience as a Registered Nurse in an acute setting

Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC)

Maintain current Basic Life Support (BLS) certification

ACLS, PALS, NRP, TNCC certifications (may be required)

Job description

Position Summary

Location:

Downtown Orlando - Orlando Regional Medical Service

Shift:

Full Time

Title:

Assistant Nurse Operations Manager - Multisystem PCU

About The Multisystem PCU Team

At Orlando Health, the Multisystem Progressive Care Unit (PCU) is a dynamic and highly collaborative team dedicated to caring for patients with complex medical needs who require close monitoring and advanced nursing care. Serving as a bridge between intensive care and medical-surgical units, the team manages a diverse patient population while providing compassionate, patient-centered care. Known for their teamwork, critical thinking, and commitment to excellence, Multisystem PCU nurses thrive in a fast-paced environment where every shift brings opportunities to learn, grow, and make a meaningful impact on patients and their families. It's an ideal team for nurses who are passionate about developing their clinical skills, building confidence, and delivering exceptional care.

Position Summary

The Assistant Nurse Operations Manager (ANOM) is responsible for the management of their designated unit/department, including nursing practice and administrative oversight of the area. In conjunction with the Unit/Department Nursing Operations Manager, the ANOM provides guidance and direction on all aspects of unit operations including customer experience, budgetary performance, human resources activities, shared leadership, and quality outcomes.

Why Orlando Health?

• Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF)
• Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans
• Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more
• Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals
• Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life
• Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability
• Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance
• Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance

Responsibilities

What you will do

• Shared 24/7 accountability with Nursing Operations Manager
• Participates in the recruitment and selection of new team members for the unit through interviews, peer selection, and evaluation of candidates.
• Coordinates with the Unit/Department Nursing Operations Manager and Human Resources as indicated on corrective action, progressive discipline, and career advancement.
• Investigates event reports and provides feedback to both Unit/Department Nursing Operations Manager and team members.
• Oversight of schedules for the unit to ensure the proper mix of staff are available each shift to provide appropriate patient care.
• Maintains oversight of patient flow and intervenes as indicated to achieve expected outcomes.
• Performs Nurse Leader rounds and reviews, to identify variance from nursing best practice and regulatory or hospital standards. Participates in process/quality improvement initiatives to improve outcomes and standard work.
• Ensures the customer experience is upheld by all team members on shift and provides service recovery to patients and their families as needed.
• Interfaces with patients and families to provide instruction, promote participation in patient care, and to coordinate nursing activities.
• Participates and/or leads staff meetings, GEMBA board, or huddles; demonstrates ownership of unit and outcomes.
• Performs direct patient care activities as required to meet operational needs.
• Possesses excellent interpersonal skills and ability to work in a team environment.
• Respects the rights and privacy of others and holds staff member information in strict confidence.
• Ensures incident reports are completed appropriately and follows up with event reports as needed.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Leadership Expresses ideas clearly and effectively in verbal and written communication to team members and groups. Advocates on behalf of the nursing staff to represent the concerns of patients, families, and staff. Implements strategies that promote education, health, and safety. Fosters diversity, equity, and inclusion. Demonstrates collaborative and collegial relationship skills, engages staff in decision-making, and exhibits effective conflict resolution skills. Role models professional behaviors and serves as a mentor to coach team members and colleagues. Promote a safe working environment; support and/or coordinate any follow-up related to WPV occurrences.
• Human Resource Management Manages various human resources functions including recruitment/selection process, retention, supervision, coaching and productivity. Assists with the clinical evaluation of team members, completes written clinical performance evaluations, and conducts timely team member assessments. Ensures compliance with certifications, licenses, and required education for team members. Influences team members to enhance their abilities and promote professional development.
• Appropriate Clinical Practice Knowledge Performance supports the Professional Practice Model values – clinical excellence and caring practice. Superior clinical and critical thinking skills for assigned unit/department.
• Performance/Quality Improvement Monitors compliance and outcomes to identify issues and trends and leads the team on process/quality improvement initiatives. Ensures practice changes are evidence-based, promote high-quality nursing practice, and are consistent with research, organization, and national standards.
• Financial Management Manages time and resources efficiently to maximize unit/department productivity. Promotes cost effective management of equipment and supplies.
• Personal and Professional Accountability Participates in activities that promote personal and professional growth and development. Maintains active membership in a professional organization. Upholds ethical standards of practice.

Qualifications

• Master of Science in Nursing (MSN) Preferred or
• Doctor of Nursing Practice (DNP) Preferred or
• Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field Preferred or
• Bachelor of Science in Nursing Degree (BSN) required if no Masters of Science in Nursing (MSN). Required
• Two (2) years of experience as a Registered Nurse in an acute setting.
• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
• Maintain current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on the assigned patient population: o Advanced Cardiovascular Life Support (ACLS) o Pediatric Advanced Life Support (PALS) o Neonatal Resuscitation Program (NRP)
• Trauma Nurse Core Course (TNCC)