Assistant Nurse Manager, Tele

Kaiser Permanente; San Jose (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Kaiser Permanente is seeking a Nurse Leader to supervise a care delivery unit, oversee staff operations, and ensure high-quality patient care across locations. The role emphasizes leadership, compliance with Nursing Practice Act, and collaboration with physicians and care teams to optimize outcomes.

The incumbent will mentor staff, manage daily workflow, and participate in performance management while maintaining clinical supervision and competency.

Qualifications

• Minimum two years of experience in patient care delivery.
• Associates degree or higher in a health-related field with at least two years in business ops or clinical care OR three years in related field.
• Minimum one year of experience in a leadership role.
• Basic Life Support required at hire.
• Registered Nurse License (California) required at hire.

Responsibilities

• Recommends developmental opportunities for others; mentor and coach to drive performance improvement.
• Supervises and coordinates daily activities of a designated work team; ensures policies are followed and progress is measured.
• Supervises hospital administrative functions to support patient care and maintain regulatory readiness.
• Manages care delivery operations in a 24/7 environment; coordinates resources and supervises multidisciplinary teams.
• Ensures safe, quality, standardized care delivery and regulatory compliance across the continuum.

Skills

Leadership

Communication

Decision Making

Problem Solving

Team Building

Clinical Practice Knowledge

Mentoring/Coaching

Quality Improvement

Operational Oversight

Staff Supervision

Education

Associates degree or higher in Business, Nursing, Health Care, or related field

Registered Nurse (RN) License (California)

Job description

Job Summary:

In addition to the responsibilities below, this position is also responsible for assisting the implementation of best practice models; assisting the implementation of patient care delivery systems and practice standards in several locations; supporting investigations into patient/family/member concerns regarding patient care and services; supporting collaboration with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; allocating resources in assigned clinical areas to ensure appropriate assignment and utilization; supervising the use and maintenance of equipment, supplies and medications; supporting the creation of a safe environment for patients and employees; maintaining clinical expertise, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements.

Essential Responsibilities:

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Supervises hospital administrative functions to support patient care by: facilitating team meetings and/or management decisions and identifying action items, taking into consideration compliance timelines and financial commitments; facilitating and maintaining utilization and productivity to achieve performance targets; maintaining and ensuring collection of data, interpreting data, and taking action; supervising cross-functional activities including workplace and patient safety, labor relations, and quality/risk management issues; maintaining survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards, and delivering requested audit documentation, information, and reports; and ensuring budget targets are met by assuming accountability for appropriate staffing, patient placement, and/or other relevant decisions as required.
• Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant program impact; supervising data collection to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving direct patient care management; coordinating resources in hospital areas to ensure appropriate assignment and utilization; supervising multidisciplinary hospital team(s) and holding team(s) accountable for performance as needed; helping implement emergency preparedness programs; ensuring others are up-to-date with the teams emergency preparedness plan, ensuring recovery plans are implemented, ensuring staff are trained and understand expectations for during and after an emergency; coaching the team and monitoring implementation and delivery on objectives; and supervising and coaching the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards.
• Supervises improvements to operations and technology processes by: executing the work of cross-functional teams on strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency, and escalates as needed; responding to escalations to improve the performance of operations system processes and address quality and safety issues; monitoring strategic plans with the goal of achieving integrated services across the continuum of care; and monitoring performance metrics to track the success of strategic improvement projects.
• Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by: monitoring the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; ensuring compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and contributing to the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Emergency Preparedness
• Evidence-Based Medicine Principles
• Nursing Principles
• Patient Safety
• Confidentiality
• Maintain Files and Records

Minimum Qualifications:

• Minimum two (2) years of experience in patient care delivery.
• Associates degree or higher in a Business, Nursing, Health Care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR minimum three (3) years of experience in business operations, clinical health care, or a directly related field.
• Minimum one (1) year of experience in a leadership role with or without direct reports.

• Basic Life Support required at hire

• Registered Nurse License (California) required at hire

Preferred Qualifications:

• Pediatric Advanced Life Support (PALS) certification from the American Heart Association.
• Certification from the American Nurses Credentialing Center (ANCC) in related practice area.