Assistant Nurse Manager, 5S OBS/CDU, Forbes

highmarkhealth; Monroeville (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Job summary

Allegheny Health Network's Forbes Hospital in Monroeville seeks a clinical operations leader to oversee a patient care department under the Nurse Manager, combining clinical expertise with administrative leadership.

The role focuses on driving professional development, regulatory readiness, performance improvement, and collaborative, patient-centered care within AHN's system.

Qualifications

• Directs daily operations of a patient care department under the Nurse Manager.
• Leads with professional standards and evidence-based practice.
• Participates in regulatory readiness and quality planning.
• Manages patient experience and financial stewardship in the department.

Responsibilities

• Leadership: role model mission, vision, and values within the department; conduct unit conferences and performance appraisals; promote shared governance and staff development.
• Quality and patient safety: implement evidence-based practices, monitor goals, develop action plans for any unmet goals, participate in readiness activities.
• Customer satisfaction: collaborate with patients and families, address concerns, and ensure daily rounds to assess needs.
• Finance: manage budget, optimize use of staff and resources, monitor monthly performance and productivity.
• Professional growth and development: coach and mentor staff; ensure orientation and ongoing education and credentialing.

Job description

Company : Allegheny Health Network Job Description :

This is truly a med surg but the Observation Unit/Clinical Decision Unit for patients that are not medically stable to go home but do not meet the criteria for inpatient care. Most patients are cared for 24/48 hours before discharge or admission; CDU is an extension of the ED with a rapid turnaround time in patient care.

At AHN, employees trust working together and place patients at the center of all they do. This 9 Hospital system, a part of Highmark Health, is transforming the future of healthcare by providing highly effective services to customers, patients and communities. AHN has commitment and dedication to being inclusive, valuing fresh perspectives, and offering the best growth and educational opportunities to employees.

Forbes Hospital is a 315 bed, Level II trauma hospital located in the community of Monroeville. Our hospital offers the service lines of a city hospital, inclusive of trauma, neurosurgery, cardiothoracic surgery, interventional cardiology, obstetrics and psychiatry, while also building relationships across the organization in a community setting.

GENERAL OVERVIEW:

This job manages, supervises, and coordinates the daily operations of a specific patient care department under the direction of the Nurse Manager, providing clinical and administrative leadership and expertise. Contributes to the strategic planning process and attainment of goals of the department/unit, the organization and network.

ESSENTIAL RESPONSIBILITIES:

LEADERSHIP:

• Role model mission, vision, and values within their defined areas of responsibility.
• Demonstrates and role models professional behavior with all staff interactions.
• Serves as change agent and role model for change to assist staff in accepting and embracing the necessary change.
• Conducts monthly unit conferences with minutes which include discussions of both unit and organizational activities and goals when delegated
• Completes annual performance appraisals on associates which includes peer feedback process, plan for professional development and employee self-appraisal on delegated associates
• Attends meetings at the direction of the nurse manager
• Promotes unit based shared governance to include ongoing support through consultation and assistance in eliminating barriers in partnership with the nurse manager
• Promotes professional development plan and conducts quarterly check-ins with staff
• Promotes and encourages nursing specialty certification in partnership with the nurse manager
• Promotes employee engagement through leadership rounding.

QUALITY AND PATIENT SAFETY:

• Identifies, plans, and implements activities in partnership with the nurse manager in specified clinical departments which ensures patient care is delivered in accordance with professional standards for nursing practice and is evidenced based, meets patient safety goals and standards and regulatory guidelines.
• Monitors departmental performance in appropriate evidence-based practices quality and patient safety goals, meeting assigned goals.
• Develops action plan for any goal not met which includes timeline.
• Participates in regulatory readiness
• Assists nurse manager in developing a yearly unit based quality plan with unit based clinical practice and performance improvement council based on identified unit needs.
• Participates in operational excellence projects using performance improvement methodologies related to through put and other quality improvement initiatives.

CUSTOMER SATISFACTION:

• Works collaboratively with patients, families, peers, and other departments in the organization/network to meet established organizational goals for patient experience..
• Investigates and provides feedback for identified patient or departmental concerns.
• Rounds daily to assess and address patient and family needs.
• Collaborates with nurse manager to Develop departmental plan to address any improvement needs.
• Assists nurse manager in meeting or show consistent progress toward meeting established patient experience goal(s) and metrics.

FINANCE:

• Ensures effective implementation of financial plan in partnership with nurse manager
• Demonstrates fiscal stewardship through effective and efficient use of staff, facilities, equipment, and other resources while maintaining patient care standards.
• Maintains both FTE and Goods/Services within established budget, completes variance reports according to established guidelines.
• Utilizes established tools to monitor monthly budget performance, conducting drill down to explain variances as needed.
• Completes daily productivity tracker
• Collaborates with nurse manager to address overtime use with individuals as needed with documentation of discussion.

PROFESSIONAL GROWTH AND DEVELOPMENT:

• Fosters the development of staff through coaching, mentoring, and creating an environment which encourages learning and use of research.
• Assures appropriate orientation and onboarding, education, credentialing, and professional development for