Assistant Medical Center Manager

Concentra; Ephrata (Lancaster County); On-site; USD 65,000 - 90,000; Full time

Job summary

Concentra is seeking an Assistant Center Operations Director to support the Center Operation Director in delivering exceptional care and customer service. The role involves leading back-office staff, coordinating daily operations, and ensuring efficient patient flow and facility management within a healthcare center.

Ideal candidates have direct management experience, healthcare exposure, and a degree in Business Administration or Healthcare Administration, with readiness to oversee staffing,

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field preferred
• In lieu of a degree, one year of college equals one year of directly related work experience
• Direct managerial experience is commonly required

Responsibilities

• Plan and assign work schedules for center staff
• Contribute to maintaining policies, procedures and training programs
• Assist hiring, training, and evaluating center operations staff
• Assist with budgeting and financial oversight in the center
• Support nursing services and client relations at the center
• Ensure patient flow and center operations run smoothly

Skills

Staff supervision

Healthcare experience

Education

Bachelor's degree in Business Administration or Healthcare Administration

Some college courses in Business Administration or Healthcare Administration

Job description

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties
• Assists in ensuring the financial performance of the center
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
• Assists in preparing annual budgets
• Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
• Provides technical support and/or resources to client and Center personnel
• Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
• Assists in monitoring marketplace trends and gathers competitive information
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job

Duties, responsibilities and activities may change at any time with or without notice

Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying

Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers

Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center

Maintain excellent client and patient relations by ensuring needs and expectations are consistently met

Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues

Lead by example - Acquire a firsthand knowledge of daily center operations and participate in centre floor work on a routine basis

Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare

Guide the center team in continuous improvement projects as necessary based on review of center performance metrics

Financial management and oversight (in the absence of the Center Operation Director)

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job

Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Some college courses in Business Administration, Healthcare Administration, or related field
• Bachelor's degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
• In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa

Job-Related Experience

• Customarily has at least one year of direct management experience
• Customarily has at least six months of healthcare experience

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention t