Assistant Marketing Manager

Travel + Leisure Co.; Hampton, Northern (VA, KY); On-site; USD 44,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Life and disability insurance

Wellness program

Employee Assistance Program

Volunteer time off

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering exceptional experiences for millions of travelers. The In-House Marketing team supports daily operations and productivity under the guidance of the In-House Marketing Manager.

The role includes interviewing, hiring, supervising, training, and performance management of associates, with a focus on reporting accuracy and program execution. Strong communication and leadership are essential.

Qualifications

• Two (2) years marketing experience required, primarily in vacation ownership industry.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
• Knowledge of company systems is beneficial.

Responsibilities

• Direct supervision of In-House Marketing staff: interview, hire, train; plan, assign and direct work; conduct performance reviews; motivate and discipline when necessary.
• Run daily and weekly reports (Daily Arrival Report, Daily In-House Report, Owner Arrival) and prepare status reports for corporate deadlines.
• Coordinate with In-House and Front Line sales management on tour seats and marketing program changes.
• Maintain invitations and tour manifests; resolve tour status and booking issues; manage department supplies.
• Perform other duties as assigned.

Skills

Verbal and written communication

Coaching and motivation

Customer service

Multi-tasking

Negotiation

Marketing databases

Recruitment and development

Lead by example

Education

High School Diploma/GED

Tools

Mainframe

Focus

CRS

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Assists the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.

Essential Job Responsibilities

Responsibilities include, but are not limited to:

• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Owner Arrival report. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
• Other duties as assigned (5% time)

Travel Requirements

Minimal

Minimum Requirements and Qualifications

Education

• High School Diploma, GED, or equivalent

Training requirements

• None

Knowledge and skills

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
• Demonstrated problem solving ability

Technical Skills

• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

Job experience

• Two (2) years marketing experience required, primarily in vacation ownership industry.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You’ll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $43,888 - $90,000 per year plus commissions and bonuses.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.