Assistant Manager, VOC Quality & Customer Feedback

Hyundai Motor Company; Fountain Valley, Northern (CA, KY); On-site; USD 75,000 - 104,000; Full time

Benefits offered by this job

Vehicle lease allowance

Holiday pay

Vacation and sick time

Healthcare insurance

401(k) employer match

Job summary

Hyundai Motor Company in Fountain Valley, CA seeks an Assistant Manager, VOC Quality & Customer Feedback to lead North America customer feedback programs, coordinate data flows, survey deployment, vendor support, and data governance across the region.

You will collaborate with IT, HMNA, HAEA, and external partners to ensure timely, accurate operations, monitor KPIs, support UAT, and drive continuous improvements in data quality and customer experience.

Qualifications

• Five or more years of experience in survey administration, customer feedback operations, or related fields.
• Experience coordinating data files and enterprise system integrations.
• Experience with survey vendors and customer communication programs.
• Strong cross-functional collaboration with IT and business stakeholders.
• Automotive or customer experience domain experience preferred.

Responsibilities

• Coordinate day-to-day VOC program administration across North America.
• Support survey deployments, sample prep, schedules, and invitations.
• Monitor survey health metrics and KPI dashboards.
• Lead user acceptance testing for surveys, dashboards, and reports.
• Escalate issues and drive process improvements.

Skills

Analytical thinking

Communication skills

Time management

Cross-functional collaboration

Tools

Word

Excel

PowerPoint

Alteryx

Tableau

SQL

SAP

Salesforce

Fabric

Job description

Assistant Manager, VOC Quality & Customer Feedback

Date: Sep 4, 2026

Location: Fountain Valley, CA, US, 92708

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals,

WORK MODEL

#LI-OnSite

WHAT YOU WILL DO

• The Assistant Manager, North America VOC Quality & Customer Feedback supports the operational execution of Hyundai and Genesis customer feedback programs across North America. The role coordinates survey administration, customer data file management, survey deployment activities, vendor support, data quality monitoring, and customer feedback operations.
• This position serves as a key liaison among HMNA, HAEA, IT teams, survey vendors, and business stakeholders to ensure customer feedback programs are executed accurately, timely, and in compliance with business requirements. The Assistant Manager supports the coordination of customer sample files, inbound and outbound data feeds, API integrations, survey deployments, testing activities, issue resolution, and operational process improvements while identifying opportunities to enhance data quality, operational efficiency, and program performance.

HOW YOU WILL MAKE AN IMPACT

• Coordinate the day-to-day administration of Hyundai and Genesis Voice of Customer programs across North America.
• Support survey deployment activities, including sample preparation, deployment schedules, eligibility rules, invitation management, response collection, and survey monitoring.
• Coordinate implementation of questionnaire updates, methodology changes, and operational enhancements.
• Monitor survey health, response rates, completion rates, sample utilization, and operational KPIs.
• Facilitate User Acceptance Testing (UAT) activities for surveys, dashboards, reports, and system enhancements.

IT Data File Coordination & Governance:

• Coordinate outbound customer sample files and inbound survey response files supporting North America VOC programs.
• Partner with IT teams, HAEA, and vendors to ensure customer, vehicle, dealer, and transaction data are processed accurately and according to established business requirements.
• Monitor automated file transfers, APIs, and system integrations supporting survey deployment and response processing.
• Investigate and assist in resolving data quality issues, transmission failures, missing records, file discrepancies, and integration concerns.
• Maintain documentation related to file layouts, business rules, survey eligibility requirements, and operational procedures.

Facilitate recurring operational meetings.

Support vendor performance and deliverables.

Coordinate issue escalation and resolution.

Provide guidance on survey processes and feedback systems.

Manage dashboard access, onboarding, and user support.

Coordinate daily customer feedback program operations.

Support survey readiness, data validation, and issue resolution.

Escalate operational, technical, and compliance issues.

Recommend process and efficiency improvements.

Represent the VOC team in meetings and projects.

Exercise independent judgment on business operations matters.

Support management and operational decision-making.

WHAT YOU WILL BRING TO THE ROLE

• Five or more years of experience in survey administration, customer feedback operations, market research operations, customer experience, or related fields.
• Coordinating customer data files, vendor data feeds, and enterprise system integrations.
• Supporting survey vendors, survey deployments, and customer communication programs.
• Working with cross-functional stakeholders, IT teams, and external vendors.
• Automotive, customer experience, CRM, research, or data operations experience preferred.
• Excellent knowledge of Word, Excel, PowerPoint and other windows-based computer programs.
• Excellent knowledge of or ability to quickly grasp data prep and visualization tools like Alteryx, Tableau, Fabric, and SQL queries a plus.
• Ability to quickly grasp and fully utilize specialized programs such as SAP and Salesforce.
• Analytical and detail-oriented.
• Ability to work under pressure of deadlines and handle multiple priorities.
• Self-motivated, high initiative, proactive, and works well independently.
• Works effectively in teams, including colleagues, cross-functional groups, and suppliers.
• Excellent oral and written communication skills.
• Excellent time management, organization, and follow-up skills.
• Creative problem solver with a passion for continuous improvement.

WHAT HYUNDAI CAN OFFER YOU

• Compensation Range: $75,400 - $104,000
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

OTHER DETAILS

• Business travel if needed.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.