Assistant Manager - Viewmont Mall, Hollister

Abercrombie & Fitch Co.; Scranton (Lackawanna County); On-site; USD 40,000 - 55,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in Scranton, United States. This multi-faceted role involves managing daily store operations, driving sales results, and providing exceptional customer service. The Assistant Manager will supervise both the sales floor and stockroom, conduct staffing operations, and develop non-management staff. Ideal candidates will exhibit strong customer service skills, sales analysis capabilities, and the ability to train effectively. This position offers a pathway to leadership within the organization.

Qualifications

• Strong understanding of customer service principles and practices.
• Proven ability to analyze sales data and make informed decisions.
• Experience in training and managing staff effectively.

Responsibilities

• Supervise daily store operations including opening and closing.
• Train and develop the non-management staff.
• Drive sales results while providing best-in-class customer service.
• Build and maintain visual displays.

Skills

Customer service

Sales analysis

Team development

Inventory control

Visual merchandising

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.