Assistant Manager (Veranda Luxe Cinema & IMAX)

CinemaWest; Concord (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

Veranda Luxe Cinema is seeking a Part-time Assistant Manager to support daily operations and guest services in a busy theater environment. Help hire/train staff, schedule the team, enforce company policies, resolve customer issues, and assist the General Manager with day-to-day operations.

Primary duties include overseeing concessions, box office, kitchen, and usher duties when needed, leading by example, and ensuring a welcoming guest experience during evenings, weekends, and holidays.

Qualifications

• High school diploma; some college course work preferred.
• 1 year customer service experience.
• 1 year employee supervisory experience.

Responsibilities

• Oversee daily operations and guest services in a busy cinema environment.
• Lead staff, create team schedules, and coach employees for peak times.
• Assist General Manager with day-to-day operations and policy enforcement.
• Resolve customer complaints with professionalism and courtesy.
• Ensure safety, cleanliness, and compliance with company procedures.

Skills

Leadership

Teamwork

Customer Service

Communication Proficiency

Time Management

Initiative

Problem Solving/Analysis

Technical Capacity

Supervisory Responsibility

Education

High school diploma

Some college

1 year customer service experience

Job description

Classification: PART-TIME VARIABLE, NON-EXEMPT Salary Level: $20-$22.00 PER HOUR Reports to: Theater General Manager

Great with People? Eager to apply your skills to management? Assistant Manager at Veranda Luxe Cinema may be exactly what you are looking for. We are searching for an assistant manager to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team follows company policies, help to resolve customer complaints, lead the team, create the team schedule, and assist the General Manager with day to day operations. To be a great fit for this role you should have consistent work history and previous experience as a senior staff member or as an assistant manager. A passion for customer service and team mentoring is also a plus.

Primary responsibility of the Assistant Manager is to assist the General Manager in overseeing the daily operations of guest services, facility management, and employee coaching and encouraging.

Essential Functions

• Ensures that each guest receives outstanding guest service by providing a guest-friendly environment.
• Performs as well as supervises duties of all areas; Concession, Box Office, Kitchen and Usher.
• Recommends, recruits, trains, develops, and assesses performance outcomes of floor staff on a regular basis.
• Supports daily goals, tasks and assignments.
• Answers customer questions and courteously resolves complaints.
• Daily inventory count and cash-out registers at end of shift.
• Keeps the theater clean and orderly.
• Watches for safety or security issues (trip hazards, lighting, suspicious persons, etc.).
• Pours alcoholic beverages to Customers and complies with state liquor laws and Cinema West policies.
• Performs other duties as assigned by General Manager.

Requirements

• Available to work evening hours, weekends, and holidays. Requires regular and consistent attendance.
• Ability to communicate with all ages, genders, and personalities. Ability to effectively and regularly converse in and comprehend in English.
• Ability to stand for extended periods of time and to be able to move quickly to meet peak demand before & after show times.
• Requires the ability to occasionally lift and clean food preparation and soft drink equipment.

Competencies

• Proficient in the use of technology.
• Problem Solving/Analysis.
• Leadership.
• Teamwork Oriented.
• Customer/Client Focus.
• Initiative.
• Time Management.
• Communication Proficiency.
• Technical Capacity.
• Supervisory Responsibility

Work Environment

This job operates in a movie theater environment, sometimes in theaters with limited lighting, with guests coming and going, and peak rush times. The pace can be fast, but must always be welcoming. We serve others! This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and lifting all day,

Required Education And Experience

• High school diploma, some college course work preferred
• 1 year customer service experience
• 1 year employee supervisory experience

Work Authorization/Security Clearance

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

EEO Statement

No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.