Assistant Manager - Truck Service

TravelCenters of America; Sparks (NV); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid time off

Employee discounts

Career growth

Relocation assistance

Job summary

TravelCenters of America is seeking an Assistant General Manager for the Truck Service department to support the General Manager in leading marketing and operations, guiding technicians through troubleshooting and repair of heavy duty trucks and trailers, and ensuring travelers are returned to the road better than they came.

In this role you’ll inspire the team, recruit and coach, manage performance, oversee safety standards, and drive revenue through strong people, product, and service

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Supervisory experience in truck service, travel centers or related business activity preferred.
• Strong verbal and written communication skills; ability to interact with managers and team members.

Responsibilities

• Lead and inspire the Truck Service team to meet performance standards and deliver fast, friendly customer service.
• Coach and performance manage staff according to company policy.
• Recruit, hire, train and retain high-quality team members; recognize and reward achievements.
• Guide technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers.
• Conduct visual inspections to ensure products and services are available.
• Support achievement of financial objectives through effective management of people, product, service and facility processes.
• Adhere to safety standards and company guidelines on vendor relationships.

Skills

Leadership

Team development

Customer service

Operations management

Hiring and coaching

Safety compliance

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Job description

Job Summary

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. This individual assists in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner. The Assistant General Manager helps ensure we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)


• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy


• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements


• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner


• Conduct visual inspections to ensure that all products and services are available


• Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components


• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships

What we’d like to see:

• A leader who sets the example when working alongside team members


• An individual who is excited to grow their career within our Truck Service division


• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred


• Supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity


• Knowledge and understanding of the Truck Service business preferred


• Exhibit excellent verbal and written communication skills


• Ability to effectively communicate with other managers


• Ability to work flexible hours including nights, weekends and some holidays


• A valid driver's license

With us, you’ll enjoy:

• Competitive wages and annual bonus opportunity


• Medical, dental, vision and life insurance


• 401(k) with a company match


• Paid vacation and holidays


• A wide variety of discounts on technology, travel, food and fuel


• Opportunity for growth and advancement with company paid training


• Relocation Assistance (relocation not required)

A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can \"return every traveler to the road better than they came\" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability mayrequest a reasonable accommodation related to our recruiting process. If youwould like to request an accommodation related to the recruitment process,please email us at [e-mail]. In your email, please include yourfirst and last name, phone number, the position and location for which you areapplying, and details pertaining to the accommodation request.

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.