Assistant Manager - Truck Service

TravelCenters of America; Ashland (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

Medical insurance

401(k) match

Paid vacation

Tuition reimbursement

Meal discounts

Travel discounts

Growth opportunities

Relocation assistance

Job summary

TravelCenters of America is seeking a Truck Service Assistant General Manager to support the General Manager in leading the marketing and operations of the Truck Service department. You will help supervise technicians, ensure service quality, and drive customer-focused performance across our nationwide network.

The role emphasizes coaching, recruiting, safety compliance and cost control, with opportunities for growth within TA Truck Service.

Qualifications

• Leadership and team coaching experience in a truck service or retail setting.
• Strong communication skills and ability to train and coach staff.
• Knowledge of safety standards and customer service excellence.

Responsibilities

• Lead and inspire the Truck Service team to meet performance standards.
• Coach and manage staff according to company policy.
• Recruit, train and retain high-quality team members; develop culture of recognition.
• Assist technicians in troubleshooting, diagnosing, and repairing heavy‑duty trucks and trailers.
• Conduct visual inspections to ensure availability of products and services.
• Help achieve financial objectives through effective people, product, service and facility management.
• Adhere to safety standards and company operation guidelines.

Skills

Leadership

Team coaching

Recruiting

Staff development

Troubleshooting

Diagnostics

Safety compliance

Communication

Driver's license

Education

High School Diploma or GED

Job description

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Job Summary

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. This individual assists in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner. The Assistant General Manager helps ensure we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner
• Conduct visual inspections to ensure that all products and services are available
• Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
  

What we’d like to see:

• A leader who sets the example when working alongside team members
• An individual who is excited to grow their career within our Truck Service division
• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• Supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• Knowledge and understanding of the Truck Service business preferred
• Exhibit excellent verbal and written communication skills
• Ability to effectively communicate with other managers
• Ability to work flexible hours including nights, weekends and some holidays
• A valid driver's license
  

With us, you’ll enjoy:

• Competitive wages and annual bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)
  

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers

Pay Range

$65,000.00 - 70,000.00 annually
A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can \"return every traveler to the road better than they came\" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.