Assistant Manager - The Shops at Mission Viejo, Hollister

Abercrombie & Fitch Co.; Mission Viejo (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Paid time off

Paid volunteer day

Merchandise discount

Medical, dental and vision insurance

Life and disability insurance

Employee assistance program

Parental and adoption leave

401(k) with company match

Training and development

Career advancement opportunities

Global team culture

Job summary

Abercrombie & Fitch Co. in Mission Viejo, CA is seeking an Assistant Manager who blends business strategy with people leadership to drive sales and service excellence. You will oversee daily store operations, open/close routines, and supervise staffing, training, and payroll while maintaining brand standards.

You’ll train non-management staff, manage visual merchandising, and analyze reports to support decisions. A promotion-from-within mindset supports career growth in a fast-paced environment.

Qualifications

• Bachelor's degree or one year of supervisory experience in a customer-facing role.
• Strong customer focus and fashion awareness.
• Effective communication and interpersonal skills.

Responsibilities

• Perform opening and closing routines.
• Supervise salesfloor and stockroom for excellent service and operations.
• Conduct staffing, scheduling, and payroll tasks.
• Train and develop non-management staff.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reports to inform decisions.
• Protect assets and manage inventory.
• Operate POS systems.
• Fulfill omni-channel orders.
• Represent the brand and embody company culture.

Skills

Customer focus

Brand knowledge

Communication skills

Team leadership

Initiative

Multitasking

Education

Bachelor's degree

Supervisory experience

Job description

Job Description:

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managersare responsible fordriving sales results by analyzing the business and providing best-in-class customer service. Theyare responsible foroverseeing daily store operationsincluding opening and closing routinesand driving efficiency in all store processes. Assistant managersleveragetheir creativeexpertisethroughfloorsetupdates, stylingrecommendationsand product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With apromotefrom within philosophy, our Assistant managers will build upon their initial foundation andhave the opportunity togrow into the future leaders of our store’s organization.

What You'll Do

• Perform Opening and Closing Routines.


• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.


• Conduct staffing and scheduling operations and payroll management.


• Train and develop the non-management staff.


• Demonstrate product knowledge and brand awareness, while driving sales.


• Build and maintain visual displays.


• Analyze reporting to inform decision making.


• Protect store assets & perform inventory control.


• Operate Register/Point of Sale systems.


• Fulfill OMNI Channel Orders.


• Represent the Brand and Exemplify Company Culture and Values.

What it Takes

• Bachelor's degree OR one year of supervisory experience in a customer-facing role.


• Maintain a strong customer focus.


• Knowledge of current fashion trends.


• Drive to achieve resultsand exhibit a strong work ethic.


• Possess strong communication and interpersonal skills.


• Team building and ability to coach others.


• Take initiative and demonstrate confidence.


• Balance multiple tasks while being detail-oriented.


• Engage in applied learning and proactive thinking.


• Ability to show up in a fast-paced and challenging environment

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate,you’llbe eligible toparticipatein a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly Incentive Bonus Program


• Paid Time Off


• Paid Volunteer Day per Year, allowing you to give back to your community


• Merchandise Discount


• Medical, Dental and Vision Insurance Available


• Life and Disability Insurance


• Associate Assistance Program


• Paid Parental and Adoption Leave


• 401(K) Savings Plan with Company Match


• Training and Development


• Opportunities for Career Advancement, we believe in promoting from within


• A Global Team of People Who’ll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

The starting rate for this position is $23.00 per hour. (i.e., the recruiting pay range for this position is $23.00-$23.00 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.