Assistant Manager, Tech Ops

Carnival Cruise Line; Miami (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee cruise discounts

Tuition reimbursement

On-site fitness center

Job summary

Carnival Cruise Line is seeking an experienced coordinator to support ship maintenance and operations from our Miami office. You will manage logistics, administrative tasks, and procurement, collaborating with Technical Ship Leaders and Shoreside teams to ensure timely service delivery.

You will analyze technical performance data, assist in planning and budgeting, and act as a back‑up for the Technical Operations Manager as needed. This role is office‑based with ship-based travel requirements.

Qualifications

• Bachelor's Degree in a relevant field.
• 5+ years of experience in technical marine operations.
• Proficient with Microsoft Office and procurement processes.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Provide logistical and administrative support for ship maintenance and service deliveries.
• Coordinate cross-functional bookings for cabins and riding teams.
• Analyze ship technical performance data to inform long-term planning.
• Support annual planning, budgeting, and coordination with service providers.
• Track progress on overdue items and advise on status updates.
• Back up Technical Operations Manager for ship technical issues.

Skills

Microsoft Office

Procurement process

Communication skills

Interpersonal skills

Marine regulatory knowledge

Organizational skills

Education

Bachelor's degree

Job description

Support the Technical Operations Manager, Hotel Superintendent and Technical Operations Director by managing logistical, administrative and procurement tasks involved in ship maintenance. This includes the development of execution plans for services delegated by the Technical Ship Leaders, completion of items identified in service order checklists, timely delivery for services and parts required by ships and processing approved requisitions. Proactively follows up on delinquent PO's and cabin requests, among others. Serves as point of contact for all ship technical issues when the Technical Operations Manager is unavailable. Monitors data collected from ship technical performance reporting to provide recommendations for long-term technical operations planning. Responsible for taking and following up on tasking from TOM's as related to their ships.

Essential Functions

• Provide logistical and administrative support for ship maintenance including the development of execution plans for services delegated by the Technical Ship Leaders, completion of items identified in service order checklists, and timely delivery for services and parts required by ships and processing approved requisitions.
• Collaborate and communicate cross-functionally with shared services to book cabins and acquire riding teams for assigned ships as needed to service ship requirements.
• Collect and analyze data for ship technical performance reporting to support Technical Ship Leaders in providing technical operations solutions and long-term planning.
• Provide support to Technical Operations Managers for the annual planning and budgeting process, weekly meetings, ship maintenance requirements, identification of service providers, and others as required.
• Follow up with purchasing for overdue items and provide frequent status updates to Technical Ship Leader as required.
• Serve as back up to the Technical Operations Manager in providing support for all ship technical issues as required.
• Support the TOD and TOM in tracking Lloyds Register Condition of Class (CoC), Statutory Deficiencies (SD), Actionable Items (AI) related to the ships of the assigned POD. Monitor CD Live, create and own a tracking sheet and a weekly FOC update slide.

Knowledge, Skills & Abilities

• Working knowledge of Microsoft Office suite.
• Working knowledge of CCL procurement process.
• Excellent communication and follow-up skills for frequent interactions with Shoreside staff.
• Strong interpersonal skills to work with others from multiple departments across CCL.
• Knowledge of marine technical and regulatory compliance.
• Organizational skills to coordinate multiple ship activities simultaneously.

Essential/Minimum qualifications

• Bachelor's Degree required.

Essential Experience Required

• 5+ years of experience in technical marine operations.

Travel: Ship based.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job‑related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non‑sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Benefits

• Health Benefits:
  • Cost‑effective medical, dental and vision plans.
  • Employee Assistance Program and other mental health resources.
  • Additional programs include company paid term life insurance and disability coverage.
• Financial Benefits:
  • 401(k) plan that includes a company match.
  • Employee Stock Purchase plan.
• Paid Time Off:
  • Holidays – All full‑time and part‑time with benefits employees receive days off for 8 company‑wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full‑time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full‑time employees receive 80 hours of sick time each year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits:
  • Complementary stand‑by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
  • Personal and professional learning and development resources including tuition reimbursement.
  • On‑site Fitness center at our Miami campus.

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world‑class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

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