Assistant Manager (Summit Townhomes & Shadowbrooke Village)

Block Multifamily Group; Rogers (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Medical/dental/vision insurance

Life insurance

Job summary

Block Multifamily Group is seeking an Assistant Manager for its Rogers, AR properties. The role supports the Community Manager in daily operations, leasing activities, and resident relations.

You will work with onsite teams to drive occupancy, revenue, and guest experience while maintaining financial controls and property standards. Key duties include leasing support, marketing participation, data analysis of property performance, and maintenance coordination.

Qualifications

• Experience in property management or multifamily operations preferred.
• Strong customer service and communication skills.
• Proven ability to multitask and manage competing priorities in a fast-paced environment.]
• The role requires collaboration with on-site teams and the Community Manager.

Responsibilities

• Support the Community Manager and onsite team to ensure smooth daily operations.
• Assist with leasing activities, tours, applications, and renewals.
• Monitor occupancy, delinquency, and revenue performance with guidance for improvement.
• Support property marketing, social media, online presence, and reputation management.
• Maintain accurate leases and resident files; ensure compliance and documentation.
• Coordinate maintenance, move-ins, inspections, and unit readiness.
• Assist with staff training and development; fill in as acting Community Manager when needed.

Skills

Leadership

Customer service

Communication

Problem solving

Multitasking

Tools

Yardi

Job description

SUMMARYThe Assistant Manager supports the Community Manager in overseeing daily property operations, financial performance, resident experience, and team leadership. This role plays a key part in driving occupancy, revenue, and resident satisfaction while ensuring efficient operations, strong financial controls, and a high-quality community experience.DUTIES AND RESPONSIBILITIESOperations & LeadershipSupport daily property operations and serve as a key partner to the Community ManagerProvide guidance and support to onsite team members to ensure strong performance and customer serviceAssist with training and development of team membersAct in the capacity of the Community Manager in their absenceLeasing, Marketing & Property PerformanceSupport leasing activities, including prospect engagement, tours, applications, and renewalsMonitor leasing activity, occupancy trends, and delinquency, and support strategies to achieve performance goalsSupport the property’s marketing efforts, including social media, online presence, and reputation managementAssist with creating content and maintaining consistent, engaging digital communicationAnalyze property performance metrics and contribute to operational improvementsFinancial & AdministrativeManage accounts receivable, including collections, delinquency follow-up, payment plans, and eviction preparationSupport accounts payable processes, including invoice coding and vendor coordinationEnsure accurate and compliant documentation for leases, renewals, and resident filesAssist with reporting, administrative functions, and office operations as neededResident Experience & Property OperationsAssist with planning and executing resident events and engagement initiativesBuild relationships with residents and ensure timely resolution of concernsCoordinate with maintenance to support work order completion and unit readinessAssist with inspections, move-in readiness, and maintaining community standards and curb appealMonitor vendor performance to ensure quality service deliveryAdditional ResponsibilitiesComplete required training courses and professional developmentAssist with office operations and support the community leadership team in daily activities as neededQUALIFICATIONSStrong leadership, customer service, and problem-solving skillsExcellent communication skills (written and verbal)Comfortable using property management systems and digital platforms (Yardi experience preferred)Basic understanding of financial operations including accounts receivable and payableAbility to multitask in a fast-paced environmentMust have valid driver's license and reliable transportationAbility to operate property equipment and vehicles, including golf carts where applicable*Weekend availability required at most propertiesPHYSICAL REQUIREMENTSAbility to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation*At properties that use golf carts, this position is designated as a safety-sensitive position in which a person operating the golf carts must not be under the influence of alcohol or drugs as it may constitute a threat to health or safety in which a lapse of attention could result in injury, illness, or death.Benefits:401(k) with company matchMedical, dental, and vision insuranceCompany-paid life insuranceEmployee Assistance Program (EAP) for you and your householdGenerous PTO plan with flexible use for vacation, sick time, and personal needsPaid holidays + early close days throughout the yearBirthday time off to celebrate your dayParental leaveOngoing training and development opportunities, including support for relevant industry certificationsApartment Rental Discount