Assistant Manager - Store 19159, Springfield, IL

Ace Hardware Corporation; Springfield (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Ace Retail Group is hiring an Assistant Manager for our Springfield, IL store. The role oversees store operations and aims to achieve company goals while leading a team to deliver excellent customer service.

Responsibilities include supervising daily operations, ensuring safety and proper store standards, and coordinating with the Store Support Center for district initiatives. The position requires strong communication and the ability to lift up to 100 lbs with assistance.

Qualifications

• Requires high school diploma or GED.
• Ability to read and interpret safety rules and procedure manuals.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to compute ratios, percentages, and interpret graphs.
• Ability to work independently.
• Flexible work schedule.
• Strong verbal and written communication skills.
• Ability to foster teamwork and motivate others.
• Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance.

Responsibilities

• Provide positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store; thank them when leaving.
• Provide a friendly, outgoing demeanor and work well with customers and associates.
• Ensure all calls and pages are answered promptly and courteously.
• Resolve customer issues with Ace Retail Group’s best interest in mind.
• Maintain strong product and store layout knowledge.
• Open and close the store as needed.
• Assist with Store Support Center program implementation.
• Ensure Loss Prevention, Safety, and Audit success.
• Partner with the General Manager on store operations.
• Participate in weekly management meetings.
• Communicate issues to Store Support Center with GM approval.
• Assist with district projects from the District Manager.
• Implement Standard Operating Procedures.
• Maintain cleanliness of sales floor, stockroom, and outdoor areas.
• Ensure price changes and labels are accurate and timely.
• Oversee associate training, audits, and reporting.
• Manage preventative maintenance and repairs.
• Monitor competitor activity.
• Perform other duties as assigned.

Skills

Verbal & written communication

Physical stamina

Team leadership

Independent work

Flexible schedule

Education

High School diploma or GED

Job description

About Ace Retail Group

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

About Ace Retail Group Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well‑known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas. With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties and Responsibilities

• Customer Service: Provide positive representation of Ace Retail Group
• Customer Service: Proactively assist customers in solving problems
• Customer Service: Greet customers entering and throughout the store; thank them when leaving
• Customer Service: Provide a friendly, outgoing demeanor and work well with customers and associates
• Customer Service: Ensure all calls and pages are answered promptly and courteously
• Customer Service: Resolve customer issues with Ace Retail Group’s best interest in mind
• Customer Service: Maintain strong product and store layout knowledge
• Store Operations: Ensure a positive, professional, and safe work environment
• Store Operations: Supervise general operations of the store
• Store Operations: Open and close the store as needed
• Store Operations: Assist with Store Support Center program implementation
• Store Operations: Ensure Loss Prevention, Safety, and Audit success
• Store Operations: Partner with the General Manager on store operations
• Store Operations: Participate in weekly management meetings
• Store Operations: Communicate issues to Store Support Center with GM approval
• Store Operations: Assist with district projects from the District Manager
• Store Operations: Implement Standard Operating Procedures
• Store Operations: Maintain cleanliness of sales floor, stockroom, and outdoor areas
• Store Operations: Ensure price changes and labels are accurate and timely
• Oversee associate training, audits, and reporting
• Manage preventative maintenance and repairs
• Monitor competitor activity
• Perform other duties as assigned

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions:

• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We strive to improve and inspire others by giving our best.
• LOVE – Love the people, love the work, and love the results.
• INTEGRITY – We act with honesty, reliability, and strong character to build trust.
• GRATITUDE – We recognize we are blessed to serve others.
• HUMILITY – We pursue greatness with respect and modesty.
• TEAMWORK – We collaborate for mutual success—Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School diploma or GED equivalent
• Ability to read and interpret safety rules and procedure manuals
• Basic math skills (addition, subtraction, multiplication, division)
• Ability to compute ratios, percentages, and interpret graphs
• Ability to work independently
• Flexible work schedule
• Strong verbal and written communication skills
• Ability to foster teamwork and motivate others
• Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance

Compensation Details

Starting pay at $19.00 per hour.

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.