Assistant Manager - Store

Cavender's; Lufkin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Cavender's in Texas is seeking an Assistant Store Manager to join our Store Management Team. You will help lead daily operations, coach associates, and drive sales while upholding Cavender's culture and standards.

You will supervise open/close duties, handle customer issues, manage scheduling, and participate in loss prevention and safety initiatives to deliver exceptional customer experiences.

Qualifications

• Proven ability to sell product and manage a retail department.

Responsibilities

• Support Cavender's Culture and drive Mission, Vision, and Values.
• Be actively involved in personal selling and meet or exceed sales per hour goals.
• Train all store associates (Cashier, Sales Associate, Key) and act as Manager on Duty as assigned.
• Oversee day-to-day store operations, open/close as directed, address customer complaints, handle returns and exchanges, and resolve associate concerns.
• Increase sales, maintain profit, and reduce controllable expenses using key metrics.
• Lead training on sales techniques and product knowledge; enforce company expectations (ADS, UPTs).
• Maintain safety and security, ensure proper records, and report incidents to leadership promptly.
• Ensure policy compliance and participate in Loss Prevention; drive Best of the WEST customer service.
• Keep store clean, well-stocked, organized, and visually appealing; uphold professional appearance standards.
• Manage labor through scheduling, timekeeping, and payroll approvals; address punches and exceptions.

Skills

Sales leadership

Team supervision

Customer service

Training and coaching

Scheduling

Loss Prevention

Product knowledge

Communication

Job description

The Assistant Store Manager is a key member of the Store Management Team. They support the company's culture while helping lead the overall store operations, including opening and closing, assisting customers, and supervising the team. They stay actively involved in sales, coach and train associates and drive performance to meet goals for sales, labor and customer experience. They ensure the store is clean, organized, and operating according to company policies and standards. They promote a safe, secure environment while managing schedules, handling issues and leading company initiatives.

DUTIES AND RESPONSIBILITIES

• Support the "Cavender's Culture" and drive our Mission, Vision, and Values.
• Maintain active role in personal selling, meeting or exceeding sales per hour goals.
• Be able to perform the tasks of and train all other associate positions in the store (Cashier, Sales Associate, Key
• Act as Manager on Duty as assigned.
  • Assist in the day-to-day management of the retail store and the supervision of store associates to deliver Best of the WEST customer service and drive sales.
  • Open and close store as directed.
  • Address customer complaints.
  • Handle returns and exchanges.
  • Handle associate assignments and concerns.
• Assist in the effort to increase sales, maintain profit, and reduce controllable expenses using key metrics.
• Serve as a product expert and lead the training of store associates, coaching them on sales techniques, product knowledge and company expectations (ADS, UPTs, etc.).
• Contribute to a safe and secure store environment and report any safety/security accidents or incidents to the Store Manager or District Manager promptly and ensures proper records are kept and maintained.
• Understand and execute all company policies and procedures, ensuring compliance.
• Actively participate in Loss Prevention measures in the store.
• Lead and support team members to deliver Best of the WEST customer service to drive sales, keep the store well-stocked, organized and running smoothly.
• Keeps the store looking clean and well-presented, both inside and outside by following visual standards, and making sure associates look neat and professional by setting clear expectations with associates.
• Impacts store performance and contribute to achieving goals for sales, payroll, and customer experience through effective use of systems, reports and processes.
• Controls store labor through effective scheduling, planning and expectations as well as monitoring and correcting timecard exceptions and missed punches for store associates; approves final payroll bi-weekly.
• Handle and elevate customer issues or personnel matters within the store in partnership with the Store Manager, Human Resources, Regional Vice President, etc.
• Leads company initiatives with the store associates.
• Any other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Proven ability to sell product and manage a retail department. Ability to manage store shifts effectively.
• Proven ability to drive results, develop talent, excel in customer service and exercise sound decision making and judgement.
• Ability to comprehend basic instructions, interpret documents and apply abstract principles to a wide range of complex tasks.
• Associate must be able to read English.
• Associate must be able to understand English.
• Associate must be able to stay alert and productive during work hours assigned.

Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender's store.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.