Assistant Manager, Store

Hollywood Feed; Charlotte (NC); On-site; USD 27,014 - 31,684; Full time

Benefits offered by this job

Competitive wages

Tips

Generous discounts

Free pet food and supplements

Job summary

A pet supply company in Charlotte seeks an Assistant Store Manager to support operations and enhance customer satisfaction. Responsibilities include supervising team members, managing daily tasks, and conducting performance evaluations. Candidates should demonstrate strong communication and sales skills, along with a commitment to animal care, required education of a high school diploma, and the ability to lift up to 50 lbs. Offers competitive wages, tips, discounts, and free pet food.

Qualifications

• Commitment to animals and their owners is vital.
• Proven ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.

Responsibilities

• Support the Store Manager in enhancing business performance.
• Oversee and manage daily tasks of team members.
• Conduct performance evaluations upon Store Manager's request.

Skills

Strong verbal communication

Active listening

Sales abilities

Customer service abilities

Knowledge of store products

Education

High School Diploma or equivalent

Job description

Job Summary

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Job Summary

The Assistant Store Manager supports the Store Manager by working to enhance both business performance and customer satisfaction, always following Hollywood Feed’s first policy: “Do what is right by the customer.”

This position offers a competitive hourly wage of $19.61/hr. to $23/hr.

Assistant Store Manager Responsibilities

• Required to work a minimum of 40 hours per week.
• Oversee team members, facilitate effective communication with customers, assist as needed, and implement instructions issued by the Store Manager.
• Manage and direct the daily tasks and responsibilities of team members.
• Conduct or assist with timely and constructive performance evaluations upon the request of the Store Manager.
• Support the Store Manager in employment-related matters, including administering disciplinary actions and terminations, in alignment with company policies.
• Responsible for closing the store 3 nights per week.
• Required to attend Assistant Store Manager Meetings in person.

Key Responsibilities

Inventory Management

• Ensure orders are processed and received accurately through Hollywood Feed’s point of sale system to:
• Conduct research and track purchases.
• Check out customer purchases.
• Create new customer accounts.
• Open and close registers.
• Perform other inventory management duties including physical inventory and cycle counts.
• Contributes to the team effort of placing and rotating merchandise to attract positive attention from customers and accomplishing related results as needed.
• Ensures availability of merchandise and services by maintaining inventory data through spot inventory counts and checks.
• Required to perform 6 of the 12 Cycle Counts to determine accuracy of store inventory.

Requirements & Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8–10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.

Education & Experience

• High School Diploma or equivalent

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.

The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.