Assistant Manager - Softlines

Farm & Home Supply; Springfield (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) retirement plan

Employee discount

Job summary

Farm & Home Supply is seeking an Assistant Manager for the Softlines departments to help lead a high-performing team in a busy retail environment. You will support Store Manager in scheduling, training, and enforcing company policies while maintaining merchandising standards and customer service excellence.

Responsibilities include supervising staff, overseeing safety and loss prevention, managing inventory, and ensuring accurate pricing and ad implementations.

Qualifications

• Must be 21 years of age.
• IL residents must hold a valid FOID.
• MO residents must have a valid driver's license.
• Minimum of 3–5 years of retail experience.
• Demonstrated leadership skills with ability to motivate and train staff.
• Strong customer service, sales, and organizational abilities.
• Positive attitude and teamwork orientation.

Responsibilities

• Provide outstanding customer service and supervision of store staff.
• Oversee safety, loss prevention, and inventory management.
• Plan and coordinate staffing, scheduling, and training.
• Maintain merchandising standards, endcaps and displays.
• Oversee firearm sales to ensure regulatory compliance.
• Review pricing, ads, and bulletins for in-store accuracy.
• Prepare management reports and staff schedules.
• Ensure compliance with company policies and safety procedures.
• Travel to multiple stores as needed and maintain attendance.

Skills

Retail experience

Leadership

Customer service

Sales

Training

Organizational skills

Inventory management

Loss prevention

Communication

Team coaching

Tools

ATF 4473 forms

Job description

ASSISTANT MANAGER, SOFTLINES DEPARTMENTS

Reports to: Store Manager

Classification: Exempt/Salaried

JOB SUMMARY

Assist in a first-line management role by implementing and enforcing company policies. Oversee Hardlines departments, including merchandising standards such as endcaps and display tables, while managing and maintaining store schedules. This position reports directly to the Store Manager and supports overall store operations, including supervision of all employees. Ensure all Team Members are executing our Gold Standards of Operational Excellence including customer service, merchandising, staffing, training, and sales and labor goals.

ESSENTIAL FUNCTIONS

• Provide outstanding customer service through friendly, prompt, and accurate assistance.
• Supervise and coordinate all store staff, identifying opportunities to improve performance and operational efficiency.
• Oversee personnel actions, including hiring, promotions, transfers, terminations, and disciplinary measures, while training and coaching both new and existing Team Members to consistently meet store standards.
• Assist in planning, directing and coordinating safety and loss prevention programs.
• Support financial risk analysis and oversee inventory management, implementing shrink-reduction strategies to protect company assets.
• Carry out core store functions, including email communication, operating registers, bookkeeping, scanning, using equipment (pallet jacks and tow motors), price changes, ad setup, merchandising, direct store receiving, in-store pickup, and managing Outfitter utilization, product financing, and registrations.
• Collaborate with management to identify and implement strategies that improve profitability and operational efficiency.
• Prepare and submit various management reports and Team Members work schedules.
• Regularly review ads, circulars, and company bulletins to maintain awareness of pricing updates and ensure accurate implementation in-store.
• Complete all required online job training through the Outfitter’s website and manage the learning management system by reviewing and updating training records as needed.
• Oversee firearm sales to guarantee full compliance with both Federal and State regulations.
• Review and audit firearm inventory and ATF 4473 forms on a weekly basis, ensuring accuracy and regulatory compliance.
• Monitor inventory levels and communicate merchandise overages and shortages to the buying staff and Regional Director.
• Maintain a valid driver’s license with the ability to travel via car, air, and Farm & Home Supply vehicle to various locations and all Farm & Home Supply stores for meetings, events, and training, etc.
• Demonstrate flexible availability, including evenings, weekends, and holidays.
• Minimum 45 hours/week.
• Consistent attendance for regularly scheduled work shifts is required.
• Team Members are expected to comply with all Farm & Home Supply safety policies, procedures, and applicable laws while performing their job duties and to immediately report unsafe conditions or workplace injuries.

OTHER DUTIES

Other duties and responsibilities that may be required to meet the needs of the business.

MINIMUM REQUIREMENTS - EXPERIENCE AND TRAINING

• Must be 21 years of age.
• IL residents must hold a valid Firearm Owner’s Identification Card (FOID).
• MO residents must have a valid driver's license.
• Minimum of 3–5 years of retail experience. (Preferred)
• Demonstrated leadership skills with the ability to motivate, develop, and train store personnel with previous experience preferred.
• Strong customer service, sales, and organizational abilities.
• Positive attitude and a passion for collaborating with team members committed to growth.

REQUIRED PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. This position is active and requires standing, walking, bending, kneeling, stooping, crouching, and climbing all day. The employee must frequently lift and/or move items up to 50 pounds occasionally engaging in assisted lifting over 50 pounds, specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Please note that this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position and may change at any time.

BENEFITS

Our Full-Time Team Members have access to a comprehensive benefits package designed to support their health and financial well-being by enrolling in medical, vision, dental, and life insurance coverage, along with a 401(k)-retirement plan to help build for the future. A variety of additional supplemental benefits are also available, allowing you to tailor coverage to fit your individual needs.

Eligible for Assistant Store Manager Bonus Program

Team Members receive a competitive discount after the first 30 days of employment as well as several other exclusive retail perks.