Assistant Manager Sally Beauty 00486

Sally Beauty Holdings, Inc.

Deptford Township (NJ)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Job summary

A professional beauty retailer located in Deptford Township, NJ, is seeking an Assistant Store Manager to oversee daily operations and ensure excellent customer service. This position requires retail management experience and a commitment to fostering a positive team environment. Responsibilities include supporting the Store Manager, coaching associates, and driving sales. Suitable candidates should possess strong leadership skills and a customer-focused mindset, ensuring compliance with company standards.

Qualifications

Minimum 3+ years of retail sales/customer service experience preferred.
At least 1+ year(s) prior management experience preferred.
Ability to communicate effectively with team and management.

Responsibilities

Support the Store Manager in daily business operations.
Motivate associates and provide feedback.
Ensure optimal customer experience.

Skills

Retail sales experience

Customer service skills

Team leadership

Communication skills

Education

High School Diploma or equivalent

Job description

Deptford Township, NJ, United States (On-site)

Job Description

Assistant Store Manager | 0101-Assistant Store Manager- Non-Exempt

About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skincare to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as CosmoProf or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

This position plays an essential role in executing the company’s selling model, ensuring an engaging and personalized customer experience that drives sales and loyalty. The role will require supporting the Store/Training Store Manager and instilling Customer and Operational Excellence within a store. Model and train associates on company policies and procedures, product knowledge, merchandising, brand standards, customer service skills, and selling strategies.

Key Responsibilities

Support the Store Manager in all areas of daily business operations, implementing company strategies to drive sales, meet goals, and monitor performance
Assistant Store Manager supports the Store/Training Store Manager to motivate associates, provide feedback, and foster a positive work environment
Assistant Store Managers consistently deliver an optimal customer experience and set the example through role modeling exceptional customer service behaviors to all associates
Can identify strengths as well as opportunities for each associate and can effectively address by coaching and training in alignment with Store/Training Store Manager
Represents and fully supports our Cultural Values and SBH Essentials
Champion for change and supports new initiatives in partnership with the Store/Training Store Manager
Builds strong working relationships with Store/Training Store Manager and AM/DM to communicate information timely, as needed
Fosters an environment of diversity, inclusion, and belonging
Ensures all brand standards are met, such as merchandising, POGs, marketing, back rooms, dress code, etc.
Ensures the store environment is always safe for associates and customers by adhering to safety protocols, policies, and procedures
Drives focus on both the in-store selling model and omni-channel with follow up to coach team, as needed, to achieve company goals
Provides supervision and supports the Store Manager’s direction and planning of associates’ daily goals and activities to deliver an exceptional customer experience that maximizes sales/KPIs, NPS, and drives customer loyalty
Responsible for protecting company assets by ensuring all inventory control and cash procedures are followed in-store regarding shrink, damages, banking, etc.

Knowledge, skills & abilities requirements

High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years of retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Demonstrate ability to communicate with team and management effectively
Proficient with company technologies used and can lead others with ease
Practice of consistently meeting company expectations for brand standards
Integrity for demonstrating our culture and values to a high standard
Ability to maintain overall performance at a minimum level of ‘meets expectations’
Must have scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required

Competencies & attributes

Results Driver—Holds self and team accountable to a high standard while focusing on the key priorities. Self‑motivated, adapts quickly
Customer Focused Partner – Builds a customer‑centric culture by leading the team in delivering exceptional service and fostering long‑term relationships while identifying customer needs, trends, and opportunities to drive loyalty
Problem Solver & Decision Maker – Demonstrates the ability to analyze information and objectively evaluate alternatives to make sound decisions
Effective Communicator – Self‑aware of impact and style when communicating information and engaging with others. Skillful in adapting style where necessary, asks questions, and listens.
Flexible & Agile Adapter Responsive and positive to change with little direction or ambiguity, even under pressure
Passionate Learner – actively learns, open to feedback, and frequently applies learning to the role

Working conditions & physical requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific but common physical characteristics and abilities, such as above‑average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts that require standard safety precautions typical of places like offices, meeting and training rooms, retail stores, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

Job Info