Assistant Manager, Sales - Textiles

brobstongroup.com - Jobboard; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401k

Medical, vision, dental insurance

PTO accruals

Job summary

Bloomingdale's in New York is looking for an Assistant BSM to lead the team in providing exceptional customer experiences and to drive sales. The role includes recruiting, training, and developing colleagues, while overseeing store operations to meet sales goals.

Applicants should have an Associate's Degree and 3-5 years of retail experience, along with strong leadership and communication skills. This position offers competitive benefits including 401k and insurance options.

Qualifications

• 3-5 years of related experience in retail.
• Ability to plan and execute strategies.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Drive sales goals through customer-centric selling behaviors.
• Lead customer service and ensure engagement.
• Attract, hire, train, coach, and manage 10 direct reports.

Skills

Customer-centric selling

Team leadership

Sales goal achievement

Effective communication

Education

Associate's Degree

Job description

Job Overview

The Assistant BSM is a floor present leader on the forefront of both the colleague and customer experience. Through inspirational leadership style, strong interpersonal skills and solid business acumen, the Assistant BSM guides the selling journey and inspires their team to bring the Bloomingdale's mission, to be like no other store in the world, to life.

The Assistant BSM's primary objective is to drive sales and build customer relationships by training, coaching and developing a team of colleagues. A successful Bloomingdale's Assistant BSM possesses an inherent passion for people whether it is recruiting, onboarding and developing their direct reports or ensuring the customer receives an outstanding experience regardless of why they are in our stores.

The Assistant BSM will also lead initiatives and related efforts to increase sales and customer loyalty, while delivering on Bloomingdale's standards for customer service. A Bloomingdale's Assistant BSM oversees a multi-million-dollar component of the overall store business. It often includes a single family of business with a modest sales professional span of control. In today's retail environment, our leaders are flexible and agile supporting sales results, merchandising standards and ensuring customer fulfillment orders are completed on a timely basis.

Essential Functions

• Drive and exceed sales goals through observing, coaching and role modeling customer-centric selling behaviors while providing a fun shopping environment where all customers feel welcome.
• Lead customer service in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.
• Require and champion use of selling technology to support a seamless customer experience.
• Lead and educate relationship selling, building a client book and driving outreach to maximize business.
• Direct the execution of merchandising strategies by partnering with the BSM and the Visual Merchandise Manager / Merchandise Manager as the owner of overall merchandising direction.
• Ensure all necessary restocking, floor moves, signing are completed.
• Provide daily oversight of fulfillment process, track metrics throughout the day to ensure optimum fill rate.
• Attract, hire, train, coach, evaluate and manage an average of 10 direct reports to meet or exceed performance and behavioral expectations.

Qualifications and Competencies

• Associate's Degree
• 3-5 years related experience
• Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners
• Ability to effectively plan and execute strategies
• Ability to monitor and maneuver workflow to achieve priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Essential Physical Requirements

• Requires periods of walking, standing, hearing, talking, reaching with extended arms, crouching and climbing ladders
• Frequent use of computers and other office equipment
• Requires close vision, color vision, and ability to adjust focus
• Frequently lift/move up to 25 lbs.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc.: including Macy's, Bloomingdale's, and Bluemercury: is an equal opportunity employer, committed to a diverse and inclusive work environment.

Benefits

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingtondalesJOBS.com.