Assistant Manager (Retail/Storage) - NC06

Prime Storage; Wilmington (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Disability insurance

401(k) matching

Paid time off

Paid holidays

Career advancement

Bonus opportunities

Competitive pay

Job summary

Prime Group Holdings, LLC is seeking an Assistant Manager for Prime Storage Group in Wilmington, NC. You will be the frontline ambassador, renting units and related products while building strong customer relationships and driving sales.

Qualifications include 1–2 years in a fast-paced, customer-facing role, a High School Diploma or GED, and proficiency with Microsoft Office and POS systems. Some travel to multiple locations may be required.

Qualifications

• 1–2 years of relevant, fast-paced, customer-facing experience.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work independently and as part of a team; physically capable of maintenance tasks.

Responsibilities

• Rent self-storage units, parking spaces, and related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivable, process payments, and post deposits.
• Deliver daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly and professionally; sell features and benefits.
• Resolve customer issues promptly; ensure cleanliness and appearance.

Skills

Interpersonal skills

Communication skills

Tech savviness

Microsoft Outlook

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.
With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet.
Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta.
Prime Group’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.
Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.

Position Overview

Join us as a Assistant Manager at Prime Storage Group, where you'll be at the heart of our self-storage facilities! From renting units and trucks to selling merchandise, you'll dive into a dynamic role filled with customer interactions and property maintenance. As our frontline champion, you'll craft exceptional customer relationships and elevate your sales and service like never before!

• Rent out self-storage units, parking spaces, and other related products
• Convert telephone and walk-in inquiries into rentals
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing
• Delivery of daily bank deposits accurately and timely
• Upsell moving products and assist in unit sizing decisions
• Greet customers promptly, enthusiastically and professionally
• Understand and sell the features and benefits of the property at all opportunities
• Resolve customer issues in a timely and effective manner
• Ensure that company standards of cleanliness and appearance are met
• Inspect the property, including performing lock checks
• Perform other duties as assigned
• 1-2 years of relevant work experience in a fast-paced, customer-facing environment
• High School Diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations
• A healthy work/life balance; most of our facilities are closed by 600 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

USD $16.00 - USD $18.00 /Hr.