Assistant Manager, Retail & Production - 68-Jacksonville- FL (Jacksonville, FL)

Krispy Kreme Doughnut Corporation; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities – we are growing!

Medical, vision, and dental insurance

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme Doughnut Corporation is seeking an Assistant Manager to partner with the General Manager in Jacksonville, FL. You will lead a team to deliver a WOW customer experience, manage daily shop operations, and support staffing, training, and promotions.

Long-term growth into a General Manager role is expected. Responsibilities include coaching, hiring support, product knowledge, cash handling, inventory control, and ensuring cleanliness and equipment readiness.

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Commitment to nurturing an equitable, unbiased culture where peeps can showcase their originality.
• At least 2 years of management experience.
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%.
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, corporate reporting, counting, depositing revenues, and inventory control.
• Ensure equipment and resources are operational for team member use across shop areas.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service and nurture a culture where all guests feel welcomed and valued.

Skills

Communication

Team leadership

Customer service

Staff development

Education

High school diploma or equivalent

Tools

POS system

Job description

Since its founding in 1937, Krispy Kreme's focus has remained at making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

We are looking for Assistant Managers who want to inspire customer wonder! You will work in partnership with our General Managers to create a WOW experience for our A-Glazing customers and support shop operations. You will foster teamwork, develop staff, and meet or exceed the shop goals for your location. The long‑term objective is to grow into a General Manager position.

A TASTE OF WHAT YOU WILL BE DOING

• Manage and build a team of customer‑focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in‑shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use, including production equipment, POS system, retail equipment, drive‑thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

YOUR RECIPE FOR SUCCESS

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience.
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0‑10%.
• Must be authorized to work in the US without sponsorship.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions such as shop temperatures, noise levels, and known allergens including, but not limited to, nuts.
• Non‑air‑conditioned production area.
• Noise of a production and/or processing area.

BENEFITS

• Weekly Pay
• Career opportunities – we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

Krispy Kreme is an Equal Opportunity Employer

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.