Assistant Manager, Retail Outlet

Brooks Sports Inc; Seattle (WA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager for their Bothell Outlet store. This full-time position involves managing retail staff, creating schedules, and ensuring exceptional customer service. The ideal candidate will have a passion for sports, strong leadership skills, and a commitment to fostering a collaborative environment. With responsibilities including hiring, training, and inventory management, this role is perfect for someone looking to make a significant impact in a dynamic retail setting. Join a team that values movement and community, and help inspire others to feel more alive through the power of running.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Savings Plan

Paid Time Off

Employee Discounts

Fitness Discounts

Transportation Assistance

Annual Bonus

Qualifications

• 2+ years of retail experience required, with team management skills.
• Strong organizational and customer service skills essential.

Responsibilities

• Manage retail staff and assist with hiring and training.
• Support store operations and maintain inventory levels.
• Provide exceptional customer service and product knowledge.

Skills

Organizational Skills

Customer Service

Team Leadership

Problem-Solving

Cash Handling

Education

High School Diploma or Equivalent

Tools

RICS POS System

Job description

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

1. Runner First: We act in the best interest of the runner.
2. Word is Bond: We do what we say we’ll do.
3. Champion Heart: We give our all in everything we do.
4. There is no “I” in Run: We stay generous with our humanity.
5. Keep Moving: We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.

Your Job:

This full-time position in our Bothell Outlet store manages and directs retail staff, creates schedules, maintains and conducts physical inventories, promotes sales, and ensures staff are fully trained on the operation of the store including opening, closing, and providing exceptional service to our retail customers. The Retail Assistant Manager – Outlet is the go-to person for product questions and helps with hiring, training, and evaluating store staff.

Assistant Manager works Tuesday-Saturday with limited flexibility.

Responsibilities:

• Support the store manager with recruiting, hiring, training, and managing store employees to ensure cost-effective and quality store operations.
• Partner with the Store Manager to learn the store budget (revenue, COGS, compensation, and expenses) and operations around product flow and people management.
• Partner with the Store Manager to develop and execute projects that increase operational efficiency.
• Assist Store Manager with weekly business reporting calculations and communications.
• Responsible for creating weekly staff schedules to ensure optimum store operation.
• Schedule and facilitate quarterly staff meetings.
• Direct retail staff and provide support for customer questions; inspire and motivate employees to perform at peak levels.
• Manage store-level partnerships with local businesses.
• Make store critical decisions in the absence of the Store Manager.
• Manage inventory receiving process.
• Troubleshoot inventory problems.
• Complete regular cycle counts and adjust on-hand inventory reporting as needed.
• Stock shoe and apparel shelves as necessary.
• Provide customers and staff with product information.
• Recommend products that meet customers’ needs.
• Help to implement sales incentive programs and provide necessary follow-up.
• Order store supplies as needed.
• Track and display daily and weekly sales.
• Provide input for employee reviews to manager.
• Support the store manager in all duties relating to the annual Truckload Sale.
• Occasionally travel to support the transactional and retail element of Brand events.
• Perform other miscellaneous duties as assigned.

Qualifications:

• High school diploma or equivalent education.
• 2+ years of related experience in the retail field, required.
• Experience leading or managing teams.
• Strong organizational and administrative skills.
• Team player with the ability to motivate staff.
• Strong problem-solving skills and demonstrated initiative.
• Outstanding customer service and interpersonal skills.
• Previous experience in cash-handling and knowledge of RICS POS system or similar retail POS required.
• Ability to lift 25 lbs frequently, and up to 50 lbs. occasionally.
• Ability to manage multiple tasks; deal with challenging situations with a friendly positive attitude.
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.

Compensation:

The pay range for this position is $22.81 - $31.95 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.

Other:

Brooks is proud to offer a robust benefits package to our employees and their families!

Benefits: including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.

Bonus: In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.

Paid Time Off: Brooks offers generous time off up to five weeks of accrued paid time off, 11 paid holidays, paid sick and parental leave.

Perks: including product discounts and giveaways, employee recognition, and fitness discounts.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.