Assistant Manager — Retail Operations & Customer Experience

Domino's; Lancaster (Lancaster County); On-site; USD 36,000 - 54,000; Full time

Job summary

Domino's in Lancaster, PA is seeking an Assistant Manager to support the Store Manager in daily operations, staff supervision, and delivering outstanding customer service at our Lincoln Highway East location. The role involves leading scheduling, inventory, cash handling, and merchandising to drive sales and maintain standards.

Ideal candidates will have retail or customer service experience with leadership capabilities, strong communication skills, and the ability to work evenings, weekends,

Qualifications

• Proven experience in retail or customer service with supervisory experience preferred.
• Strong leadership skills with the ability to motivate and guide team members.
• Excellent customer service skills and a customer-focused mindset.
• Proficiency in inventory management and cash handling procedures.
• Solid problem-solving abilities and decision-making skills.
• Strong communication skills, both verbal and written.
• Excellent time management and organizational skills.
• Knowledge of retail operations and store management practices.

Responsibilities

• Assist the Store Manager in overseeing daily store operations and staff management.
• Lead, train, and motivate team members to maintain high performance standards.
• Ensure excellent customer service by addressing customer inquiries and resolving issues promptly.
• Manage inventory levels, conduct regular stock checks, and place orders as needed.
• Handle cash transactions, deposits, and financial reporting accurately.
• Implement and maintain merchandising standards to optimize sales and store appearance.
• Assist in creating employee schedules and managing time-off requests.
• Enforce company policies and procedures to maintain a safe and compliant work environment.
• Analyze sales data and contribute to strategies for improving store performance.
• Step in for the Store Manager in their absence, making key decisions as needed.

Skills

Leadership

Customer service

Inventory management

Cash handling

Problem solving

Communication

Time management

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Tools

POS systems

Scheduling software

Job description

Domino's in Lancaster, PA is seeking an Assistant Manager to support the Store Manager in daily operations, staff supervision, and delivering outstanding customer service at our Lincoln Highway East location. The role involves leading scheduling, inventory, cash handling, and merchandising to drive sales and maintain standards.

Ideal candidates will have retail or customer service experience with leadership capabilities, strong communication skills, and the ability to work evenings, weekends,