Assistant Manager, Restaurant

Hard Rock International; Bristol (TN); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Rockford seeks an experienced Front-of-House Manager to lead and develop the in-house dining operations. You will oversee the outlets, ensuring premier guest service, staff development, and cost controls align with brand standards.

The role requires strong leadership, budgeting, and customer-focused mindset to sustain profitable, high-quality service in a fast-paced environment.

Qualifications

• High school degree or equivalent; 6 years restaurant service experience with at least 2 years in supervision, or a Bachelor’s degree with 3+ years service and 1+ year supervision.

Responsibilities

• Lead front-of-house operations to deliver high-quality guest service.
• Hire, motivate, evaluate, and supervise outlets staff.
• Manage budget, staffing, and performance to meet objectives.
• Monitor guest satisfaction, volume, and costs to optimize profitability.
• Ensure compliance with safety, sanitation, and company policies.

Skills

Guest relations

Supervisory ability

Staff motivation

Budget awareness

Education

High school degree or equivalent

Bachelor’s degree in Restaurant Management or Business Administration

Tools

POS systems

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY

The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments; manages the activities and functions of an food outlets, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock Rockford objectives.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.
• Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
• Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.
• Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock Casino Rockford continues to offer superior product and service.
• Works with the Director - F&B to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
• Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.
• Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
• Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
• Investigates and resolves guest complaints in order to maintain positive guest relations.
• Works in coordination with culinary department to provide and maintain optimum dining experience.
• Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.
• Assists with operations in all Food & Beverage outlets.
• Performs other duties as assigned and adheres to the Illinois Gaming Commission standards and regulations.

NON-ESSENTIAL FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years’ restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a bachelor’s degree in Restaurant Management, Business Administration, or equivalent and 3 years’ restaurant service with at least 1 year in a supervisory capacity.

ADDITIONAL REQUIREMENTS

• < >Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF

• Pertinent federal, state, and local laws, codes, and regulations
• Management of a high-volume restaurant, bar, or similar business
• Standard safety and sanitation practices for food and beverage service
• Applicable computer systems
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full‑service restaurants.
• Standard safety and sanitation practices for food and beverage service.

ABILITY TO

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.

PAY RANGE

$47,500 - $64,200/Salary

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!