Assistant Manager (Renaissance Mall)

Buckle; Ridgeland (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

Ultipro in Ridgeland, MS is seeking an Assistant in Training (AIT) and Assistant Manager to support the Store Manager and Leadership Team in driving sales, merchandising, and guest experience. This on-site, full-time role leads store operations, trains teammates, and steps in for the manager as needed.

The position emphasizes leadership development, recruiting new teammates, and high-level duties as responsibilities expand from AIT to Assistant Manager.

Responsibilities

• Greet Guests with a friendly, engaging attitude and provide legendary service.
• Answer questions about store and merchandise.
• Help locate or obtain merchandise based on guest needs.
• Suggest additional items to create wardrobe experiences.
• Demonstrate product knowledge and share sales education with the team.
• Stay informed on current sales, promotions, exchanges, and security policies.
• Support Store Manager with leadership duties and training of teammates.
• Aim for personal sales-per-hour and contribute to overall sales goals.
• Deliver legendary service across front, floor, fitting rooms, and register areas.
• Explain exchange/return procedures and turn opportunities into showmanship moments.

Job description

• On-site
• STORE LEADERSHIP
• Full-Time

Description

Summary

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
• Eager and assertive to answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
• Fill out and effectively use the Sales Presentation Guide (