Assistant Manager, Rail Operations

Humana; Honolulu (HI); On-site; USD 80,000 - 110,000; Full time

Job summary

Humana seeks an Assistant Manager, Rail Operations to oversee light rail operations, activation testing and safety programs. You will coordinate across Valley Metro partners, contractors, and city agencies to establish best practices and ensure safe, efficient service.

You will supervise contractors, conduct audits, monitor staffing and respond to incidents, while supporting planning of extensions and integration with maintenance teams.

Qualifications

• High school diploma or G.E.D.

Responsibilities

• Supervise and coordinate the work of the transportation services contractor to ensure optimum performance.
• Conduct audits to ensure safety and SOP compliance; coordinate rule changes and event planning with contractors.
• Apply operating strategies during unexpected circumstances and monitor staffing and service levels.
• Collaborate with Maintenance of Way, LRV Maintenance and Facilities Maintenance to resolve issues.
• Support Rail Activation Plan development, integrated system testing, pre-revenue operations and system safety.
• Oversee testing activities and participate in safety certification processes with checks and balances.
• Assist planning of new extensions and convey operational, safety and customer service needs.
• Support design/review and partnering meetings; act as liaison for Activation Plan with other departments and agencies.
• Contribute to plans such as Agency Safety Plan, Operating and Maintenance Plan, and Rail Activation Plan.
• Aim to improve operations and safety by recommending best practices and participating in safety committees.
• Serve as on-call resource for 24/7 operation, including nights and weekends.

Skills

Project management

Contractor management

Safety compliance

Coordination

Troubleshooting

Networking

Software literacy

Judgment

Operations problem-solving

Multi-tasking

Communication

Job description

Assistant Manager, Rail Operations

Supports operational efficiency for our light rail system, design, and related operational technical elements. Owns and champions best‑in‑class rail transit activations, start‑up operations, and integrated testing to ensure a safe and efficient rail system. Coordinates and monitors work activities cross‑functionally with Valley Metro staff, contractors, city partners and jurisdictions, and other impacted outside agencies to establish best practices, policies, and procedures.

Minimum Qualifications & Requirements

• High school diploma or G.E.D.
• Five (5) years increasingly responsible light rail operations experience
• Two (2) years of supervisory experience
• Valid Arizona Driver’s License
• Background investigation required; employment contingent upon successful completion.

Responsibilities

• Supervise and coordinate the work and work product of the transportation services contractor to ensure optimum performance.
• Conduct audits to ensure compliance with safety practices and standard operating procedures (SOPs); coordinate and monitor rule change implementation; coordinate special event planning with contractors.
• Apply methods and practices concerning operating strategies during unexpected circumstances.
• Monitor transportation services contractor to ensure proper staffing and appropriate service levels are maintained.
• Collaborate with Maintenance of Way, LRV Maintenance, and Facilities Maintenance Departments to coordinate and resolve operational and maintenance issues.
• Support the preparation and implementation of the Rail Activation Plan including integrated system testing, pre-revenue operations and system safety.
• Oversee testing activities; participate in safety certification process, involving vital controls with valid checks and balances.
• Participate in planning of new extensions and projects, conveying operational, safety and customer service needs related to each project.
• Provide support in design and review meetings, construction meetings and partnering meetings.
• Serve as liaison for Light Rail and Streetcar Activation Plan and operations with other departments, outside agencies and stakeholders, under direction of the Manager, Rail Operations.
• Support the development and review of plans including the Agency Safety Plan, Operating and Maintenance Plan, and Rail Activation Plan.
• Strive to improve light rail operations and system safety by developing and recommending best practices for rail operations and system safety to mitigate hazards; participate in accident/incident review process and safety-related committees.
• Act as on‑call resource to support a 24/7 operation; available for varying shifts including nights and weekends.
• Perform other duties of similar nature and level as assigned.

Knowledge of

• Light rail operations
• Train control signals, traction power substations (TPSS), overhead power, supervisory control and data acquisition (SCADA) systems and operations control center.
• Rail operations related to dispatch, training and field supervision.
• Safe transportation operating procedures and guidelines.
• Methods, practices and procedures involved in the light rail system.

Skill in

• Managing projects
• Monitoring and evaluating transportation contractors’ work
• Ensuring safety processes are followed
• Prioritizing and coordinating work
• Troubleshooting and solving a wide range of transportation and operational issues
• Networking and maintaining close working relationships with member agencies
• Using computers and related software applications
• Demonstrating prudent judgment
• Solving operational problems
• Multi‑tasking and meeting various strict deadlines
• Communicating effectively with coworkers, supervisor and the general public.

Physical Demands / Work Environment

Positions in this class typically require climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, feeling, talking, hearing, seeing and repetitive motions. Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, extreme temperatures, inadequate lighting, workspace restrictions, intense noises and travel. Some shop and/or field work may be required. Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. The job is rated for Light Work if arm or leg controls require greater exertion than for sedentary work and the worker sits most of the time.