Assistant Manager - QSR

TravelCenters of America; Effingham (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wages and annual bonus

Medical, dental, vision and life

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

On-site meal discounts

Job summary

TravelCenters of America is seeking an Assistant General Manager for a restaurant location in Illinois to lead operations, drive guest satisfaction, and manage daily staff.

You will recruit, train and supervise team members, ensure safe and clean conditions, and help meet financial goals while delivering fast, friendly service. We offer competitive wages, bonus, benefits, 401(k), paid time off, and meal discounts.

Qualifications

• High School Diploma or GED required.
• Supervisory experience in fast-food industry preferred.
• Excellent verbal and written communication skills.
• Ability to work flexible hours including nights, weekends and some holidays.
• Proficient in Microsoft Office; POS software understanding.

Responsibilities

• Lead and inspire the restaurant team to meet performance standards and profitability.
• Coach and develop staff; provide feedback per policy.
• Serve customers courteously, quickly and with a positive attitude.
• Provide great tasting food and maintain a clean restaurant environment.
• Recruit, train and retain high-quality team members per guidelines; recognize achievements.
• Help achieve financial objectives through effective management of people, product, service and facility processes.
• Adhere to safety standards and vendor guidelines.
• Cover duties of hourly associates as needed.

Skills

Leadership

Training & development

Staffing & scheduling

Customer service

Communication

Financial management

Safety compliance

POS software proficiency

Education

High School Diploma (or GED)

Tools

POS software

Microsoft Office

Job description

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Job Summary

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. The Assistant General Manager assists the General Manager with operations and marketing functions of the restaurant. Additional responsibilities include staffing, training and development, general supervision of the staff, and improving profitability. The Assistant General Manager ensures we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the restaurant (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
• Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
• Provide great tasting / quality food, and a clean restaurant environment for all guests
• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
• Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
• Assumes duties of any hourly associate position as necessary

What we’d like to see:

• A leader who sets the example when working alongside team members
• The ability to lead, motivate, train and develop people to unleash the talent within each team member
• High School Diploma (or GED) required
• Supervisory experience in the fast-food industry preferred
• Exhibit good verbal and written communication skills
• Ability to work flexible hours including nights, weekends and some holidays
• Proficient in Microsoft Office; Operational understanding of POS software

With us, you’ll enjoy:

• Competitive wages and annual bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts