Assistant Manager Patient Care Services - Emergency Department

McLaren Health Care; Lansing (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

McLaren Greater Lansing is seeking a Nurse Supervisor to support the Manager of Patient Care Services across multiple units. The role emphasizes standards of care, staffing planning, and staff development to improve patient outcomes.

The position requires an accredited nursing degree, a Michigan RN license, and BLS certification, with preferred BSN and ACLS, plus supervisory experience. Schedule: Full-time with variable hours.

Qualifications

• Graduate of an accredited school of nursing.
• Three years of professional nursing experience with broad clinical exposure.
• Current State of Michigan Registered Nurse license.
• BLS certification as Healthcare Provider or equivalent.

Responsibilities

• Assist in establishing standards of performance, quality improvement and care delivery model.
• Coordinate staffing and scheduling to meet productivity benchmarks.
• Mentor staff and promote professional development; collaborate with physicians and health care team.
• Ensure compliance with accreditation standards and review patient satisfaction feedback.
• Participate on service line committees and communicate department policies.
• Assist in budgeting and cost-effectiveness plans for the department.

Skills

Interpersonal skills

Staff mentoring

Delegation

Education

Graduate of an accredited school of nursing

MI RN license

BLS certification

BSN preferred

ACLS certification

Supervisory experience

Job description

Assists Manager of Patient Care Services with 24-hour accountability for the management of multiple patient care units/functions. In this capacity, will accomplish the mission and vision of McLaren Greater Lansing through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction.

Essential Functions and Responsibilities

• Assists with ensuring a process is in place for the establishment of standards of performance, quality improvement and care delivery model for their areas of responsibility. Monitors the process to ensure it is working.
• Assists coordinator/contact nurse/staff with problems related to the functioning of the department, both interdepartmental and intradepartmental. Involves staff in this process. Ensures process moves to desirable outcome. Delegates to coordinator/contact nurse/staff as appropriate.
• Assists manager in all aspects of personnel management of department employees. Demonstrates collaborative interpersonal and communication skills. Facilitates high performance from staff.
• Assists with determining and coordinating departmental needs and operations regarding schedules and staffing patterns. Assists manager in establishing and meeting productivity benchmarks.
• Instrumental in developing, interpreting, administering and communicating department policies, procedures, protocols and regulations.
• Assists with analyzing, planning, forecasting and reporting department activities.
• Assist with developing, coordinating, implementing and justifying the department’s budget. Displays knowledge and action plan to ensure cost effectiveness.
• Maintains and enhances communication channels.
• Implements, promotes and reinforces employee performance relating to patient satisfaction.
• Participates as requested on service line committees.
• Communicates with and mentors staff representatives on committees. Supports and facilitates staff involvement in meeting attendance. Promotes staff development within and outside the department.
• Collaborates with physicians and other health care team members.
• Assists manager to ensure that all evaluation, competencies are current. Reviews content of evaluations if not completed by manager.
• Maintains compliance with all required accreditation standards.
• Reviews patient satisfaction feedback on a regular basis and assists manager to develop a plan to address issues and improve overall rating.
• Ensures that a quality improvement and education plan are in place for units.
• Demonstrates unit ownership through maintenance, cleanliness and lack of clutter of unit.
• Investigates and identifies department capital needs, and reports to manager for follow through.
• Remains current in new advancements and changes in patient treatments and technologies.
• Facilitates and promotes opportunities for the professional development of staff.
• Identifies and works towards own professional growth.
• Works with manager to identify basic competencies for the patient population of their unit, ensuring the standard of care is met.
• Cooperates as a member of the management team. Advocates system goals, programs and image.
• Cooperates with other education and service agencies in meeting the health care needs of the community.
• Performs other related duties as assigned.

Required

• Graduate of an accredited school of nursing.
• Three years of professional nursing experience providing broad clinical exposure. Current State of Michigan Registered Nurse license.
• BLS certification as Healthcare Provider or equivalent through the Military Training Network (MTN).

Preferred

• Bachelor Degree in Nursing.
• ACLS certification.
• Supervisory experience.

Additional Information

• Schedule: Full-time
• Requisition ID: 26003327
• Daily Work Times: Variable
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: Yes