Assistant Manager - Optical

National Vision; Westland (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k

FSA

Paid time off

Employee eyewear discount

Overtime pay

Job summary

National Vision is seeking an Assistant Eyeglass Manager to oversee the eyeglass department across a store. You will drive sales, ensure exceptional customer service, and lead a team of opticians and sales associates to maintain daily operations.

The role emphasizes managing promotions, inventory, and staff performance while upholding company policies and standards to deliver a best-in-class customer experience.

Qualifications

• Optical sales experience with supervision preferred.
• Proven ability to lead, coach and build associate relationships.
• Strong understanding of store operations and standards for success.
• Strong communication skills for effective team management.
• Strong organizational skills and progress monitoring towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated problem solving across scopes.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Oversee the eyeglass department for efficiency and policy compliance.
• Provide outstanding customer service and ensure associates do the same.
• Review remakes and enforce quality policies.
• Communicate store reporting to management and corporate.
• Manage promotions, advertising and visual merchandising with staff awareness.
• Supervise Opticians and Sales associates and ensure day-to-day tasks are completed.
• Assist the General Manager with staffing forecasts and recruitment.
• Motivate staff to exceed performance standards.

Skills

Optical sales experience

Leadership and coaching

Team management

Financial reporting analysis

Excellent communication

Job description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

Job Description

What would you do? – The Specifics

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Qualifications

Are you the right fit? – The Suitable Talent

• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.