Assistant Manager - Optical

National Vision; O’Fallon (MO); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k retirement savings

Paid time off

Company holidays

Parental leave

Employee eyewear discount

Overtime pay

Job summary

National Vision in the United States is seeking an Assistant Eyeglass Manager to lead the eyewear department and drive store performance. You’ll help manage staff, oversee promotions, and ensure a high level of customer service across daily operations.

You will oversee payroll and inventory controls, coach associates, and collaborate with senior leadership to meet sales and profitability targets while maintaining quality standards and a positive customer experience.

Qualifications

• Optical sales experience; supervising experience preferred.
• Strong customer service and communication skills.
• Solid understanding of store operations and profitability.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e., reviewing the P&L).
• Oversee the eyeglass department for efficiency and policy compliance.
• Provide excellent customer service and ensure associates do the same.
• Review quality standards, remakes, and enforce policies for compliance.
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reports.
• Ensure promotions, advertising, and visual merchandising are in place and all staff are aware.
• Supervise Opticians and CL Sales associates and ensure day-to-day tasks are completed on time.
• Assist GM with forecasting staffing needs, recruiting, and retaining staff.
• Motivate associates to exceed performance standards.

Skills

Optical sales

Leadership

Communication

Customer service

Organizational skills

Financial analysis

Job description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericansBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

What would you do? – The Specifics

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Are you the right fit? – The Suitable Talent

• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.
Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.