Assistant Manager - Optical

National Vision, Inc.; Livonia (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k Retirement Savings

Paid Time Off

Employee Eyewear Discount

Company Holidays

Overtime pay when applicable

Job summary

National Vision, including the America’s Best brand, is seeking an Assistant Eyeglass Manager in Michigan to oversee day-to-day operations of the eyeglass department and lead a team of opticians and associates. You will monitor sales, profits, and performance while ensuring quality customer service and compliance with company policies.

The role emphasizes staff development, merchandising, and effective communication with store leadership to promote promotions and drive results.

Qualifications

• Experience in optical sales and staff supervision.
• Strong leadership and coaching ability.
• Proven customer service orientation and communication skills.
• Ability to analyze sales performance and reports.
• Understanding of store operations and merchandising.

Responsibilities

• Oversee eyeglass department to ensure efficiency and compliance.
• Monitor profit, sales and performance (review P&L).
• Provide outstanding customer service through all associates.
• Review remakes and enforce policies to ensure quality.
• Coordinate with GM, DM and Corporate Office; provide store reports.

Skills

Optical sales

Leadership

Staff coaching

Customer service

Communication

Sales reporting

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).


• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.


• Convey a commitment to providing outstanding customer service and ensure all associates do the same.


• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.


• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.


• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.


• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.


• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.


• Motivate associates to exceed performance standards.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Optical sales experience. Supervising experience is preferred.


• Proven ability to lead, coach and build associate relationships.


• Sound understanding of store operations and standards for success.


• Strong communication skills (both oral and written) for effective management of teams.


• Strong organizational skills for planning work and continuously monitoring progress towards goals.


• Ability to analyze, create, and understand financial reports.


• Demonstrated ability to analyze and solve problems of varied scope.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.
Our Benefits Include:

• 401k Retirement Savings


• Flex Spending Account


• Generous Paid Time Off & Company Holidays


• Employee Eyewear Discount


• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Access to educational courses


• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.