Assistant Manager, Operations

cc; New York (NY); On-site; USD 70,000 - 102,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave Benefits

Generous paid time off

401K and other incentives

Comprehensive healthcare

Job summary

CHANEL is seeking an Assistant Operations Manager to oversee boutique operations, ensuring SOPs, systems, and tools run smoothly to deliver an exceptional client experience. The role partners with the Operations Manager and Boutique Leaders to drive operational excellence.

Candidates should have at least 3 years of related experience, a preferred Bachelor's degree, and the ability to lift 15 lbs. The position requires in-store presence with a flexible schedule, including late nights, weekends,

Qualifications

• Excellent attention to detail and organizational skills.
• Understanding of, and passion for, client experience.
• Excellent written and verbal communication skills.
• Foreign language skills are preferred but not required.
• Curiosity and desire to learn and grow professionally within Chanel.

Responsibilities

• Oversee boutique operations and ensure SOPs, systems and tools are maintained.
• Collaborate with the Operations Manager and Boutique Leaders to ensure operational excellence.
• Own key functions: inventory control, cycle counts, shipping and receiving; support facilities, security and compliance.
• Coach and inspire the team to uphold operational excellence and deliver superior client experience.
• Support various projects, initiatives, sales and customer service to drive efficiency.

Skills

Attention to detail

Organizational skills

Communication skills

Client experience

Written & verbal communication

Flexible schedule

Education

Bachelor's degree (preferred)

Job description

Assistant Manager, Operations- WFJ

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.

About the role:

We are looking for an Assistant Operations Manager who will assist in overseeing the operations function within the boutique. They are the expert on all Standard Operating Procedures, systems, and tools and ensuring the smooth running of operations to enable the ultimate client experience. They will work closely with the Operations Manager, along with the BoutiqueLeaders,by imparting critical business knowledgeand maintaining operational excellence.

What impact you can create at CHANEL:

• Own key operational functions within the Boutique including Inventory control, Cycle counts, Shipping and Receiving; supportFacilities Management, Security, and Compliance.
• Collaborate with Home Office Retail Operations team to execute strategic initiatives focused onincreasing operational efficiency.
• Coach andinspirethe team touphold anddeliveroperational excellence.
• Contribute to a positive working environment and support a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools, and act as a resource for entire Boutique Team.
• Support theteam through various projects,initiatives, sales, and customer services.
• Manage product request and movement while upholding organizational standards.

You are energized by:

• The history and heritage of The House of CHANEL.
• Building collaborative partnerships and relationships.
• Fostering a meaningful clientexperiencecentered around inclusion and connection.
• Problem-solving and navigating complexity.
• Creativity and innovation by testing, learning, and taking new risks.

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively.
• Excellent attention to detail and organizational skills.
• Understanding of, and passion for, client experience.
• Excellent written and verbal communication skills.
• Foreign language skills are preferred but notrequired.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Position Logistics:

• Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.
• Minimum 3 years of related experience.
• Bachelor’s degree (preferred).
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays.

*Chanel, Inc. reserves the right to edit, change, or makeexceptions on designations where circumstances where deemed appropriate.

What skills you will learn:

• Exposure to multiple boutique business functions and categories
• Growth inadditionalbusiness and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• The anticipated base salary range for this position is 70,200 through 102,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing(Wellbeing Days in Retail)and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support,MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time