Assistant Manager of Banquets

Hersheypark; Hershey (PA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Free Hersheypark admission

Discounts

Medical, Dental, Vision coverage from

401K Contribution

Paid time off

Job summary

Hershey Lodge is seeking an Assistant Banquet Manager to supervise Arrangements and Banquets staff, ensuring top-level service across all events. This full-time role involves coordinating with multiple departments and maintaining guest and employee relations.

Qualifications include 2 years of related experience, 1 year supervisory experience, ServSafe and RAMP certifications, and a valid driver's license. High school diploma or GED required.

Qualifications

• Minimum of 2 years of related experience.
• Minimum of 1 year supervisory experience.
• Post-Employment - ServSafe and RAMP Certifications
• Must have a valid Drivers' License
• Completion of high school or GED

Responsibilities

• Oversee the Arrangements and Banquets staff; schedule and train.
• Process payroll and enforce service standards.
• Rotate and assist with Convention Center Beverage Department.
• Coordinate with Convention Services, General Kitchen, Culinary, and Beverage departments.
• Design and present buffet and hors d’oeuvres in line with standards.
• Maintain positive employee and guest relations; respond to requests.
• Train staff on safety and sanitation per SOPs and Health guidelines.
• Convey information and work within deadlines.
• Participate in Manager on Duty rotation.

Skills

Supervisory experience

Customer service

Team leadership

Education

High school diploma or GED

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

The Assistant Banquet Manager position is available with the Hershey Lodge. This position is primarily responsible for overseeing the arrangements and banquets staff, and to enforce banquet service standards across the operation.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

• FREE admission to Hersheypark
• Discounts
• Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working
• 401K Contribution
• Paid time off

Job Duties

Supervise both the Arrangements and Banquets employees; schedule, train, process payroll, evaluate and enforce service standards.*

Rotate and assist in coverage with Convention Center Beverage Department*

Act as a liaison with the Convention Services, General Kitchen, Culinary, and Beverage departments.*

Create and design decorative and creative buffet and hors d’oeuvres presentations in line with our standards.*

Maintain positive employee and guest relations by anticipating needs and responding promptly to all requests.*

Perform and Assist in the training of all Arrangements and Banquets employees in safety and sanitation according to SOPs and Department of Health guidelines.*

Convey information and work within strict deadlines.*

Multi-task and react quickly and effectively to all service challenges.*

Participate in the properties Manager on Duty rotation and perform other duties as assigned.

Qualifications

Minimum of 2 years of related experience.

Minimum of 1 year supervisory experience.

Post-Employment - ServSafe and RAMP Certifications

Must have a valid Drivers' License

Completion of high school or GED

Job Demands

While performing the duties of this job, the employee is required to:

Lifting Occasional (<33%) (lbs maximum weight)

Bending Occasional (<33%)

Standing Frequent (34-66%)

Walking Frequent (34-66%)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.