Assistant Manager – Mayo Clinic Store

Latinochambermn; Rochester, Northern (MN, KY); Hybrid; USD 67,371 - 90,958; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision insurance

HSA & FSA

Retirement package

Paid time off

Career development

Job summary

Mayo Clinic is seeking an Assistant Manager for the Mayo Clinic Store in Rochester, MN to oversee day-to-day operations, staffing, and customer service excellence. This leadership role focuses on operational efficiency, accuracy in billing, and compliance with healthcare regulations.

You will partner with store leadership, manage cross-functional responsibilities, develop employees, and drive policy adherence, product presentation, and pricing accuracy across locations.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• With a Bachelor’s degree: minimum 2 years of related experience.
• With a high school diploma: minimum 4 years of related experience.
• Strong customer service orientation and leadership skills.
• Demonstrated abilities in team building, communication, decision-making, and problem-solving.
• Strong business acumen and organizational skills.
• Knowledge of medical terminology preferred.
• Experience with durable medical equipment (DME) preferred.
• Knowledge of HCPCS coding and billing preferred.
• Prior lead or supervisory experience preferred.

Responsibilities

• Oversee daily operations of the Mayo Clinic Store and supporting work centers.
• Manage staffing functions including hiring, coaching, employee development, and performance management.
• Optimize workflow and productivity while maintaining exceptional customer service standards.
• Resolve customer service issues and operational challenges.
• Develop, maintain, and implement store policies and procedures.
• Ensure product selection, merchandising, presentation standards, and pricing accuracy.
• Partner with the Revenue Cycle Manager to support product billing, claims processing, and Medicare/Medicaid compliance.
• Maintain compliance with HIPAA regulations and third-party payer requirements.
• Coordinate employee cross-training and competency development across store locations.
• Participate in special projects and operational initiatives as assigned.

Skills

Leadership

Customer service

Team management

Decision-making

Problem-solving

Communication

Business acumen

Education

High school diploma

Bachelor’s degree

Tools

DME knowledge

HCPCS coding & billing

Job description

Location: Rochester, MN
Position Type: Full-Time
Compensation:$67,371.20 - $90,958.40 annually

Position Summary

Mayo Clinic is seeking an Assistant Manager for the Mayo Clinic Store to oversee day-to-day operations of the retail medical supply store and related support functions. This leadership role is responsible for staffing, employee development, customer service excellence, operational efficiency, compliance, and inventory management. The Assistant Manager works closely with store leadership to ensure high-quality service, accurate billing practices, and adherence to healthcare regulations.

Key Responsibilities

• Oversee daily operations of the Mayo Clinic Store and supporting work centers.
• Manage staffing functions including hiring, coaching, employee development, and performance management.
• Optimize workflow and productivity while maintaining exceptional customer service standards.
• Resolve customer service issues and operational challenges.
• Develop, maintain, and implement store policies and procedures.
• Ensure product selection, merchandising, presentation standards, and pricing accuracy.
• Partner with the Revenue Cycle Manager to support product billing, claims processing, and Medicare/Medicaid compliance.
• Maintain compliance with HIPAA regulations and third-party payer requirements.
• Coordinate employee cross-training and competency development across store locations.
• Participate in special projects and operational initiatives as assigned.

Qualifications & Requirements

• High school diploma required; Bachelor’s degree preferred.
• With a Bachelor’s degree: minimum 2 years of related experience.
• With a high school diploma: minimum 4 years of related experience.
• Strong customer service orientation and leadership skills.
• Demonstrated abilities in team building, communication, decision-making, and problem-solving.
• Strong business acumen and organizational skills.
• Knowledge of medical terminology preferred.
• Experience with durable medical equipment (DME) preferred.
• Knowledge of HCPCS coding and billing preferred.
• Prior lead or supervisory experience preferred.
• Valid driver’s license if required for assigned duties.

Work Schedule

• Full-time (80 hours per pay period).
• Monday through Friday.
• Standard business hours: 8:00 a.m. – 5:00 p.m.
• No regular weekend schedule.

• Medical insurance with multiple plan options.
• Dental coverage through Delta Dental or reimbursement account options.
• Vision insurance.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Competitive retirement package.
• Paid time off and comprehensive employee benefits.
• Career advancement and professional development opportunities.

About Mayo Clinic

Mayo Clinic is consistently ranked among the nation’s top healthcare organizations and is dedicated to providing exceptional patient care while investing in employee growth and development. Employees benefit from a collaborative work environment, competitive compensation, and opportunities for long-term career advancement.