Assistant Manager/Leasing Agent - 5587

Guardian Real Estate Services LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Vision/Prescription Insurance

Dental Insurance

Medical/Dependent Care FSA

Life/AD&D Insurance

401(k) with Employer Match

Vacation Time

Sick Time accrual

Holidays and Birthday/Flex Holiday

Employee Assistance Program

Job summary

Guardian Real Estate Services LLC in Phoenix, AZ, seeks a Full-Time Assistant Manager/Leasing Agent for 29 Palms Apartments and Village on Roeser. Assist the Community Manager with daily property operations, resident paperwork, and leasing activities, ensuring curb appeal and vacant-unit upkeep.

The role requires a high school diploma, 1 year in property management or customer service, strong attention to detail and math, and good communication.

Qualifications

• High school diploma or GED.
• At least one year of experience working in property management or a similar field.
• At least one year of experience in customer service, sales, marketing, or related college degree.
• Excellent attention to detail and organizational skills.
• Strong mathematical skills.
• Strong customer service skills.
• Proficiency with technology, internet, and general computer use.
• Ability to speak/read/write in English.
• Ability to communicate effectively and timely, both verbally and in writing.
• Ability to complete training requirements on time.
• Preferred: affordable property management experience.
• If applicable, own or have access to a reliable vehicle and valid driver's license.

Responsibilities

• Always represent Guardian in a positive and professional manner.
• Support Community Manager’s efforts to meet property management obligations.
• Comply with local, state, and federal laws (Fair Housing, Landlord Tenant Laws, etc.).
• Coordinate collection and documentation of all revenues following lease obligations.
• Administer day-to-day leasing activities: tours, guest cards, wait list, follow-ups, and lease reports.
• Identify leasing prospects and respond to routine inquiries.
• Ensure compliance with affordable program requirements.
• Complete income certifications and recertifications.
• Handle move-in/move-out paperwork.
• Collect delinquent accounts and liaise with accounting to ensure rent roll accuracy.
• Coordinate with maintenance staff for repairs and vacant unit inspections.
• Maintain confidentiality for resident, property, owner, Guardian information.
• Record time worked and adhere to timekeeping guidelines.
• Liaise with corporate departments for teamwork.
• Strive for process improvements to meet resident needs and company goals.
• Other duties as assigned by Community Manager or Regional Property Manager.

Skills

Property management experience

Customer service experience

Attention to detail

Strong mathematical skills

Strong communication skills

English proficiency

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Manager/Leasing Agent - 5587

Full Time 29 Palms Apartments, Phoenix, AZ, US

30+ days ago Requisition ID: 5587

Guardian has an opportunity for a Full-Time Assistant Manager/Leasing Agent to join our team atVillage on Roeser + 29 Palms! These are two (2) affordable (LIHTC/NSP/HOME) apartment communities in Phoenix, AZ with a combined 134-units.

An Assistant Manager/Leasing Agent’s primary role is to assist the Community Manager with day-to-day operation of the property, administration of resident paperwork, completion of property accounting, reports, work orders and to conduct the day-to-day leasing activities for the property. This includes ensuring good physical appearance and maintenance upkeep of vacant units and coordinating cleaning and repairs of vacant units with the manager and maintenance staff.

Additionally, this position will support the Community Manager in enforcing Guardian Management policies and procedures, and to always adhere to Fair Housing and Landlord Tenant Laws. An Assistant Manager/Leasing Agent is responsible for coordinating with other property staff and vendors to provide outstanding customer service to the residents, maintaining excellent curb appeal, providing well-timed and proactive property maintenance, safeguarding the good financial health and stability of the property, confirming timely compliance with all government and property program requirements, and completing all required paperwork and reports on time.

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. This position requires general knowledge of all property management duties and operations. Previous affordable housing experience, preferred.

Schedule:40 hours per week; Monday - Friday, 8:00am - 5:00pm.

Compensation: Depends on experience.

Benefits:

• Medical/Vision/Prescription Insurance
• Dental Insurance
• Medical/Dependent Care FSA
• Life/AD&D Insurance
• Employer-matched 401-K
• 10 days of Vacation Time per year
• 1 hour of Sick Time for every 30 hours worked
• 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday
• Employee Assistance Program

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

• High school diploma or GED.
• At least one (1) year of experience working in property management or a similar field.
• At least one (1) year of experience working in customer service, sales, marketing, or a college degree in a related field.
• Excellent attention to detail and organizational skills.
• Strong mathematical skills.
• Strong customer service skills.
• Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner, both verbally and in writing.
• Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
• Preferred: At least one (1) year of experience working in affordable property management, strongly preferred.
• If applicable, own or have access to a reliable and properly insured vehicle for use in business transportation needs and maintain a valid driver’s license.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Always represent Guardian in a positive and professional manner.
• Support Community Manager’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.
• Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
• Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.
• Under the direction of the Community Manager, coordinate and administer the day-to-day leasing activities such as touring potential residents, completing guest cards, maintaining and updating the property’s wait list, following-up with applicants, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and property management databases.
• Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Ensure that your work follows the affordable program requirements applicable to the property.
• Complete resident income certifications and recertifications in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
• Complete move-in/move-out paperwork with residents.
• Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
• Under the direction of the Community Manager, coordinate and administer the day-to-day leasing activities such as touring potential residents, completing guest cards, maintaining and updating the property’s wait list, following-up with applicants, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and property management databases.
• Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Purchase goods/services/supplies as directed by the Community Manager and input invoices for into the property management system (Yardi Voyager).
• Work with Community Manager and Maintenance staff to coordinate requests for repairs and maintenance, regularly inspect property and vacant apartments and coordinate the work and schedules of property vendors.
• Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
• Accurately record time worked, adhere to time keeping guidelines daily.
• Liaison with corporate departments to provide a team approach to the management of the property.
• Establish and maintain collaborative working relationships between departments and with coworkers.
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Other duties as assigned by the Community Manager or Regional Property Manager.

Guardian – Company Description

Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 14,600 multifamily units and 350,000 square feet of commercial space. With more than 500 team members, our management portfolio consists of 149 communities across five states.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

AAP/EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call [phone] to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at [phone].