Assistant Manager - Lead

Rack Room Shoes; Merced (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and uphold company policies. You will lead staff training, ensure a safe shopping environment, and strive to exceed sales and service goals.

The role emphasizes operational execution, inventory control, merchandising, and frontline customer interactions across our California Merced location.

Qualifications

• Has strong verbal and written communication abilities.
• Proven managerial and organizational skills with leadership experience.
• Strong interpersonal skills for customer and staff interactions.
• Solid visual merchandising capabilities and attention to presentation standards.
• Working knowledge of footwear, accessories and shoe care.

Responsibilities

• Support the Store Manager in day-to-day operations and adhere to company policies.
• Provide leadership, guidance and training to staff; step in for Store Manager when needed.
• Ensure safety of employees and customers at all times.
• Maintain service levels and handle customer issues with urgency and care.
• Oversee POS transactions, discounts, refunds, and loyalty procedures.
• Manage inventory controls including receiving, pricing, markdowns and physical inventory.
• Execute merchandising and housekeeping standards; drive promotional events.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Visual merchandising

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skillsKnowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Company Description

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.