Assistant Manager – Lead

Crossgates; City of Albany (NY); On-site; USD 30,307 - 44,083; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and to guide staff toward achieving sales, service and operational goals. The role requires leadership, strong communication, and a solid understanding of merchandising and visual standards.

You will ensure the safety of employees and customers, manage POS transactions, handle inventory and payroll tasks, and provide on-the-job training.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal and leadership abilities.
• Knowledge of store operations and visual presentation.

Responsibilities

• Assist Store Manager in day-to-day store operations.
• Provide service training and leadership to staff.
• Handle sales, discounts, refunds, and loyalty programs.
• Perform inventory control and price management.
• Oversee payroll scheduling and time/attendance.
• Train and develop direct reports; enforce operational standards.
• Support loss prevention and protect company assets.

Skills

Leadership

Customer service

Merchandising

Communication

Payroll management

Loss prevention

Tools

POS systems

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day-to-day store operations, while ensuring compliance with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customers.
• All POS terminal transactions in accordance with policy and procedure: Sales, Discounts and Refunds, Loyalty, Open/Closing procedures.
• Inventory Control responsibilities: Shipping and Receiving, Price Management (Price Changes, Markdowns, etc.), Singles, Damaged Merchandise, Conducting a Physical Inventory.
• Sales Floor Merchandising and Visual Presentation responsibilities: Merchandise Placement, Sales floor maintenance and housekeeping, Promotional event directions, materials and signage.
• Payroll Control responsibilities: Scheduling, Payroll budget compliance, Time and Attendance.
• Training and Development of direct reports: Utilization of all available training tools, Consistent reinforcement of operational standards.
• Loss Prevention responsibilities: protection and control of all company assets.
• Work toward a complete understanding of managing all day-to-day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check. Effective verbal and written communication skills. Managerial and organizational skills. Strong interpersonal skills necessary for customer and employee interactions. Strong visual merchandising skills. Working knowledge of footwear, accessories and shoe care. Basic mathematical skills. Knowledge of corporate and store operations policies and procedures. A complete understanding of the standards of store presentation and strong visual merchandising skills.

Pay Rate: $21.90 – $31.75 Hourly

Company Description

Rack Room Shoes is a family footwear retailer offering great shoes for men, women and children in comfort, dress, casual, and athletic categories with a wide selection of nationally recognized brands. Exclusive private brands are also offered. Our private brands provide customers with great styles and outstanding values, resulting in satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.