Assistant Manager - Lead

Rack Room Shoes; Brownsville (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

Rack Room Shoes in Brownsville, TX is seeking an Assistant Manager to support the Store Manager in running daily operations and delivering exceptional customer service. You will lead and train staff, uphold policies, and step in for the Store Manager when needed, ensuring sales, service, and operational goals are met.

This role emphasizes strong merchandising, loss prevention, payroll accuracy, and teamwork across store leadership and associates.

Qualifications

• Excellent communication skills and the ability to train staff.
• Strong managerial and organizational capabilities.
• Customer service leadership with a focus on sales and service.
• Solid knowledge of visual merchandising and store presentation.
• Interpersonal skills for effective staff and customer interactions.
• Basic math and cash handling accuracy.
• Solid understanding of store policies and procedures.

Responsibilities

• Assist the Store Manager in daily store operations.
• Provide leadership and training to staff.
• Ensure compliance with company policies and procedures.
• Create an excellent customer shopping experience and resolve issues.
• Handle POS transactions, sales, discounts and refunds per policy.
• Inventory control including shipping/receiving and markdowns.
• Merchandising, housekeeping, and signage responsibilities.
• Payroll and scheduling accuracy and budget compliance.
• Train and develop direct reports while adhering to policies.
• Loss prevention responsibilities to protect assets.
• In the absence of the Store Manager, assume full store responsibility.

Skills

Verbal and written communication

Managerial and organizational skills

Customer service leadership

Visual merchandising

Interpersonal skills

Product knowledge: footwear

Basic math / cash handling

Policy and procedure knowledge

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills-
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Pay Rate: $16.00 - $23.20 Hourly

Benefits Information

• https://rackroomshoes.hrbenefits.net/

Company Description

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.