Assistant Manager - LaRosa's Miami Heights

LaRosa's Pizzeria, Inc.; Cleves (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

LaRosa's Pizzeria, Inc. in Cleves, Ohio, is seeking a dedicated Restaurant Supervisor to ensure quality service and efficient operations. The role involves supervising team members, addressing guest concerns, and maintaining food preparation standards.

Candidates must have at least 1 year of restaurant experience and a high school diploma. Responsibilities include scheduling staff, managing cash procedures, and effective communication with both guests and team members.

The position requires the ability to work in a dynamic environment and may involve physical tasks such as lifting and standing for extended periods.

Qualifications

• 1 year of restaurant experience required.
• Must be able to become ServSafe certified.
• Able to lift up to 25 lbs regularly.

Responsibilities

• Supervises 5 to 40 team members in the restaurant.
• Monitors food preparation and presentations.
• Addresses guest concerns and feedback.

Skills

Customer service

Team leadership

Cash handling

Basic math skills

Effective communication

Problem-solving

Education

High school diploma or GED

College courses in management preferred

Job description

Overview

Ensures that guests receive friendly, efficient and courteous service while supervising all hourly restaurant staff. Performs duties of the General Manager in his/her absence and may participate in hiring and onboarding processes.

Responsibilities

• Directly supervises 5 to 40 team members in the restaurant at any one time.
• Supervises hourly restaurant staff, ensuring guests receive prompt and courteous service.
• Schedules hourly staff to meet business level requirements.
• Monitors food preparation and presentations to comply with company standards.
• Assists profit and loss management by following cash control/security procedures, maintaining proper inventory levels, managing labor, reviewing financial reports, and taking appropriate actions.
• May perform the functions of any hourly position in the absence or shortage of staff.
• Performs consistent and thorough documentation of procedures.
• Ensures that guest checks are handled accurately, efficiently, and in compliance with company policies.
• Addresses guest concerns, requests, injuries or accidents following LaRosa\'s procedures.
• Gives constructive feedback to hourly team members to help them do their jobs better.
• Works with management to ensure that newly hired team members receive orientation training.
• Follows LEAN processes as defined for both their role and the pizzeria.
• Works with team members throughout the location on a daily basis including: store management, front of the house and back of the house staff.
• Other duties as assigned.

Knowledge, Skills And Abilities

• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to demonstrate high standards of behavior and encourage strong teamwork.
• Able to write routine reports and correspondence; verbally interacts with management, team members and guests; speaks effectively before groups of guests or team members.
• Basic mathematical skills; able to make change and process different types of payment; able to interpret a variety of instructions in written or oral form.
• Ability to solve practical problems; able to report to work in a neat, clean uniform; willing to work rotating shift schedules.
• Able to lift up to 25 lbs regularly; able to reach, bend, stoop, kneel, or crouch; able to stand for an extended period; able to become ServSafe certified.

Experience / Education

• Education: High school diploma or general education degree (GED); additional college classes in management, accounting, and finance preferred.
• Experience: 1 year of restaurant experience.

Work Environment And Physical Requirements

• Exposed to wet, humid, hot, crowded, and loud conditions; hazards include cuts, slipping, tripping, falls, and burns.
• Non-slip shoes are required to be worn at all times by all team members in the pizzerias.
• Must be at least 18 years old.