Assistant Manager - Lansing

NCG Movies; Indiana (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

NCG Movies is looking for an enthusiastic Assistant Manager to enhance the movie-going experience. This full-time role involves managing the team, ensuring operational excellence, and fostering a guest-centered culture. Key responsibilities include resolving guest concerns, training staff, and maintaining NCG standards.

Ideal candidates will be high-energy, reliable, and possess strong leadership skills. Flexibility to work various shifts is required.

Qualifications

• Must be 18 years or older and complete job responsibilities effectively.
• Ability to self-lead and prioritize tasks.
• Responsible and approachable management style.

Responsibilities

• Manage the team and maintain NCG culture and standards.
• Resolve guest concerns and train new staff.
• Support hiring and lead employee training.

Skills

High energy and initiative

Customer engagement

Reliable time management

Leadership and training

Job description

Be part of a team that is dedicated to exceeding the expectations of the movie-going experience.

Location: Lansing, MI

Job Id: 227

# of Openings: 1

Job Description: Assistant Manager

Employee Type: Full Time

At NCG Cinema, we are dedicated to exceeding the expectations of the movie going experience. We provide our guests with a safe, clean, and smooth outing. The culture at NCG is fast paced, exciting, and guest-centered.

Who we want:

• Workstyle: high energy and takes initiative, performs tasks with team that requires cleaning, sanitizing, counting, scanning, and selling; an ability to thrive within many moving parts
• Performance: pride and ownership in their team and workplace that results in taking decisive and self-directing action to maintain NCG culture and standards
• Customer-Centered: An outgoing, engaging, and friendly disposition with a desire for guests to have a great experience at NCG and calmly resolve guest concerns
• Reliable: on-time for shifts, picks up additional shifts as needed, and dressed professionally

What you will do:

The role of Assistant Manager at NCG Cinema is team and guest-centered and manages employees by example. This includes an ability to autonomously operate the building, know and perform each floor role, assist in office work, resolve guest concerns, train new staff, and hold staff accountable through teaching and, if necessary, discipline, to NCG Standards.

Position requirements:

• Must be 18 years of age or older with thorough knowledge and ability to complete job responsibilities of Usher, Dual, and Team Lead
• Ability to self lead and prioritize building tasks that need completed from cleaning and sanitation to movie presentation, concessions and concession inventory
• Responsible and approachable manager whom employees can trust and go to in the absence of the General Manager being available
• Managing employees by supporting hiring, leading training, 1-1 engagement meetings, and supporting discipline
• Supporting smooth business operations including all related duties for opening and closing the cinema
• Flexibility to take on additional delegated responsibilities by the GM
• Willingness and ability to work evenings, weekends, and holidays
• Lift up to 40 pounds and maintain balance while carrying heavy and odd-shaped objects