Assistant Manager – Hudsonville, MI

Ziggi’s Coffee, LLC; Hudsonville (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Ziggi’s Coffee, LLC in Hudsonville, MI is seeking an Assistant Manager who is proactive, guest-focused, and ready to support the General Manager in upholding excellent store operations and staff development.

You will lead by example, help onboard new hires, and foster a safe, inclusive workplace that prioritizes guest experience. This role requires strong communication, reliability, and the ability to adapt to a fast-paced environment with daily hands-on leadership on shift.

Qualifications

• 3–6 months of leadership experience in a fast-paced coffee shop or similar setting.
• Strong grasp of daily store operations and drink quality standards.
• Lead by example, give and receive feedback, and adapt to any role.
• Excellent interpersonal and communication skills.
• Reliable, proactive, and able to work with minimal supervision.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment prioritizing guest experience and team well-being.
• Communicate consistently with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, deposits, and invoices.
• Uphold health, safety, and cleanliness standards across the store.

Skills

Leadership experience

Store operations expertise

Lead by example & adaptability

Interpersonal & communication skills

Reliable and proactive

Job description

Position Summary:

The Assistant Manager is a proactive, guest-focused leader who helps create an exceptional experience for both customers and team members. Working closely with the General Manager, this individual plays a key role in upholding operational excellence, supporting staff development, and fostering a positive, growth-oriented store culture. The Assistant Manager leads by example —balancing accountability, teamwork, and a passion for coffee and people.

Key Qualifications:

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Core Responsibilities:

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

What Success Looks Like:

• Your store runs smoothly, even in fast-paced or high-pressure moments.
• Your team feels supported, coached, and ready to take on new challenges.
• Guests leave happy—and come back often—because of the experience you help create.
• You’re a dependable, positive presence who uplifts the team and sets the standard every day.