Assistant Manager - Goose Creek

Appone; Cambridge (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Appone in Cambridge, MD is seeking an Assistant Manager to support the General Manager in managing the store's operations and achieving corporate performance goals. The role includes developing and training hourly associates and ensuring a high-quality customer experience.

The ideal candidate demonstrates leadership, commitment to customer service, and the ability to plan schedules, coach staff, and enforce store policies. Flexibility for weekends and holidays is required.

Qualifications

• Positively committed to customer service.
• Leads by example and follows company policies.
• Motivates and trains fellow team members.
• Implements solutions to store challenges.
• Honest, efficient, professional, dependable.

Responsibilities

• Ensure a pleasant shopping experience and respond to customer complaints or inquiries.
• Supervise day-to-day task assignment and performance of team associates.
• Assist with management of all matters relating to associates and the store team - training and coaching.
• Plan schedules and coordinate daily assignments and activities of associates.
• Verify age with a valid I.D. for any age restricted sales.
• Enforce store policies on safety, security, quality, and operations.
• Process store invoices daily.
• Prepare daily deposit.
• Complete daily paperwork and store reports.
• Conduct periodic store inventories.
• Maintain a clean, well-stocked store appearance at all times.
• Ensure profitability.
• Avoid conflicts of interest including outside employment in similar business.
• All duties performed without unlawful harassment.
• Assistant Manager will perform all duties of a typical store associate.

Skills

Customer service

Leadership

Training

Scheduling

Policy compliance

Communication

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position Summary

The Assistant Manager is responsible for supporting the General Manager in the management of the entire store's operations. He or she is also responsible to meet and/or exceed performance goals according to corporate objectives. These objectives include developing and training hourly associates.

Essential Duties and Responsibilities

• Ensures a pleasant shopping experience for all customers, responds to customer complaints or inquiries.


• Assists with supervising the day-to-day task assignment and performance of team associates.


• Assists with the management of all matters relating to associates and the store team - training and coaching.


• Assists with planning and preparing work schedules and coordinates daily assignments and activities of associates.


• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.


• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.


• Processes store invoices on a daily basis.


• Prepares daily deposit.


• Completes daily paperwork and other store reports.


• Conducts periodic store inventories.


• Maintains a clean, well-stocked store appearance at all times.


• Ensures profitability.


• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.


• All duties must be performed in a manner that is free from unlawful harassment.


• The Assistant Manager will be able and willing to perform all duties of a typical store associate.

Requirements

• Possess a positive commitment to customer service.


• Be a leader in following all Company policies and procedures.


• Provides motivation and learning opportunities for fellow team members.


• Assists with effectively implementing solutions to store challenges.


• Displays outstanding work ethics at all times in the areas of honesty, efficiency, professionalism and dependability.


• Displays punctuality and a neat appearance.


• Displays initiative in improving store and personal performance.


• Be knowledgeable of store merchandise including products, pricing and promotions.


• Always demonstrates leadership qualities.


• Must be able to work all shifts including weekends and holidays and will typically work and supervise shifts on an alternating basis with the General Manager.


• Must pass the background check and drug free workplace requirements.


• Must possess a valid drivers license.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.


• This position requires constant standing, bending, and reaching.


• Ability to perform tasks in all areas of the store which may include exposure to the cold while working in the cooler/freezer and while maintaining the parking lot and exterior of the store's perimeter.