Assistant Manager, Full Time

Milwaukee Succeeds; Town of Brookfield (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Marcus Theatres in Brookfield, WI is seeking an Assistant Manager to lead daily theatre operations and deliver extraordinary guest service in a fast-paced environment. You will supervise hourly associates, manage scheduling, training and development, and ensure adherence to company policies and safety standards.

In this role, you will balance cash handling, payroll tasks, and report accuracy while driving sales through loyalty programs and upselling.

Qualifications

• Minimum 18 years of age.
• Supervisory experience in a high volume movie theatre, retail or hospitality environment.
• Possess strong interpersonal, verbal, and written communication skills.
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry.
• Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs.
• Ability to stay calm under pressure or during difficult situations.

Responsibilities

• Lead by example to deliver superior guest service in a fast-paced, safe environment.
• Schedule theatre roles based on business needs and attendance.
• Learn cash handling, pulls, server check out, and deposit preparation.
• Balance drawers and reports; follow open/closing procedures.
• Train, motivate and develop staff; manage payroll/time sheets as needed.
• Drive sales via loyalty programs and upselling.
• Maintain PCI compliance and adhere to corporate policies.
• Assist with hiring, training and associate development.
• Operate projection equipment and sound systems.

Skills

Supervisory experience

Interpersonal skills

Verbal communication

Written communication

Flexibility

Learn new skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

POS System

Job description

**FREE MOVIES**

Food. Service. Film. Fun!

Marcus Theatres: Where Talented People Find Limitless Opportunities!

Broad Description of Duties:

The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets. This position reports to the General Manager/Manager.

Essential Functions/Job Duties:

• Ability to work and problem solve independently
• Ability to learn the different theatre roles and be able to schedule each as business and attendance dictates
• Learn and understand cash handling, pulls, server check out, & deposit preparation
• Learn daily balancing of drawers, reports, safe, and follow all necessary open and closing procedures
• Understand daily business objectives including: staffing levels for the day, events, specials, etc.
• Help maintain internal inventory control including daily soft counts, validation & corrections
• Ability to train, motivate and develop staff
• Use forecasted business levels/attendance to assist with associate schedules
• Assist with daily revision of timesheets and payroll, as needed
• Consistently create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service
• Assist GM with hiring, training and associate development
• Operate projection equipment including projectors, servers and sound equipment.
• Understand our business model and demonstrate desired behaviors for all staff by driving sales within facility including MMR, loyalty registration, upselling, suggestive selling, etc.
• Understand and enforce all corporate policies, rules & procedures. Enforce applicable federal, state, and local laws and regulations as well as learn all audit process to maintain theatre compliance
• Answer all NPS comments and manage theatre inbox
• Facilitate any guest issues and create a positive recovery for the guest
• Partner with key vendors and order concession items, liquor, soda, dry goods and janitorial supplies as needed
• Responsible for general maintenance of front of house, back of house and kitchen line. Monitor cleanliness, stock levels , safety issues, mechanical issues & aesthetics
• Understanding PCI compliancy and how to handle any safety concerns in the building (Accident Reports, TCAT, etc)
• Working knowledge of computer systems (including Microsoft Word, Excel, POS System) and technology within the facility including troubleshooting and resolution of any issues(Vista, Cielo, etc)
• Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations
• Process daily corporate office or supervisor requests via phone and email
• Coach and counsel associates and understand the procedures involved to do so
• Understanding the new hire process , necessary paperwork/documents and orientation process
• Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager

*The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position*

Job Requirements:

• Minimum 18 years of age
• Supervisory experience in a high volume movie theatre, retail or hospitality environment
• Possess strong interpersonal, verbal, and written communication skills
• Willing and motivated to learn new skills, tasks, and software systems to met the changing demands of the industry
• Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs
• Ability to stay calm under pressure or during difficult situations

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 lbs. while moving kitchen/cooking or concession items in bulk or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Work is performed in a theater, kitchen and office environment. The noise level is usually low to moderate with an occasional loud environment. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

License or Certification Required:

Ability to obtain any government and hospitality required license or certificate. Example: State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service Permit, etc.

Education Required:

High school diploma or equivalent

Ability to obtain food handling licenses as required by local/state laws

*Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.*

Primary Location : Wisconsin-Brookfield-Brookfield Movie Tavern