Assistant Manager, Experiences

Auberge Collection; Town of Gardiner (NY); On-site; USD 59,000 - 72,000; Full time

Job summary

Auberge Collection’s Wildflower Farms in New York’s Hudson Valley seeks an Assistant Manager, Experiences, to plan, coordinate, and execute exceptional guest programming that embodies the Soul of the Place. You will work with Senior Manager of Experiences and cross-functional teams to ensure operations meet luxury standards.

You will lead the Experiences Attendant team, develop seasonal programming, and partner with departments to align programming with brand objectives and guest satisfaction.

Qualifications

• 2–4 years of experience in hospitality, events, or luxury guest experiences.
• Strong organizational, communication, and project management skills.
• Proficiency in Google Workspace and Microsoft Office; hospitality systems experience preferred.
• Demonstrated ability to lead, coach, and develop team members.
• Passion for delivering exceptional guest experiences with a keen attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day operations of the Experiences department, ensuring programming aligns with standards.
• Coordinate resources to ensure successful guest programming.
• Evaluate performance and suggest improvements to guest satisfaction and profitability.
• Develop, implement, and maintain SOPs and departmental policies.
• Analyze guest feedback, metrics, attendance, and revenue to identify trends.

Skills

Organizational skills

Communication

Project management

Leadership

Coaching

Attention to detail

Flexible scheduling

Education

Bachelor's degree in Hospitality or related field

Tools

Google Workspace

Microsoft Office

Hospitality systems

Job description

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Accommodations are immersed in the ever-changing landscape, offering a deep sense of place. Guests are welcomed at The Shop, reminiscent of a well-curated potting shed, and the open-air Great Porch. Dining at Clay, the centerpiece restaurant, features source-origin cuisine that honors the region’s bounty. Thistle offers wild-crafted wellbeing that evolves with the seasons. The property also provides access to neighboring Mohonk Preserve, where wooded trails and cliffs invite world-class hiking, biking, and climbing. Named the Number 1 Hotel in New York State by Travel + Leisure for the 2025 World’s Best Awards and recognized with a One Key distinction from the inaugural Michelin Guide, Wildflower Farms is a basecamp for adventure, craft, and curiosity.

The Assistant Manager, Experiences supports the planning, coordination, and execution of exceptional guest programming and on-property experiences that bring Wildflower Farms' Soul of the Place to life. Working closely with the Senior Manager of Experiences and cross-functional teams, this role ensures experiences are thoughtfully organized, operationally seamless, and reflective of the property's luxury standards.

Core Responsibilities

Department Leadership & Operations:

• Lead the day-to-day operations of the Experiences department, ensuring programming is executed in accordance with Wildflower Farms and Auberge Collection standards.
• Establish departmental priorities and independently coordinate resources to ensure successful execution of guest programming.
• Evaluate operational performance and recommend improvements to enhance guest satisfaction, efficiency, and profitability.
• Develop, implement, and maintain departmental policies, procedures, and Standard Operating Procedures (SOPs).
• Analyze guest feedback, operational metrics, attendance, and revenue performance to identify trends and implement continuous improvement initiatives.

Team Leadership

• Support the onboarding, training, scheduling, and providing day-to-day guidance to the Experience Attendant team.
• Assign work, establish performance expectations, monitor productivity, and provide ongoing feedback.
• Participate in workforce planning and staffing decisions to meet operational needs.
• Ensure team members consistently deliver luxury service standards and maintain brand expectations.

Programming Management

• Oversee the annual, seasonal, and daily Experiences programming calendar.
• Help develop new guest programming that supports Wildflower Farms' connection to wellness, culinary experiences, nature, and local community.
• Evaluate existing programming and implement enhancements based on guest feedback, operational performance, and business objectives.
• Ensure all guest experiences are operationally feasible, financially sound, and aligned with brand standards.

Financial & Vendor Management

• Manage departmental purchasing, inventory, operating supplies, and vendor relationships.
• Evaluate vendor performance and negotiate service expectations within established budgets.
• Review invoices, approve expenditures, reconcile discrepancies, and partner with Finance to maintain budget accuracy.
• Monitor departmental expenses and recommend cost‑saving opportunities while maintaining service excellence.

Cross-Functional Leadership

• Serve as the departmental liaison with Resort Operations, Culinary, Spa, Housekeeping, Engineering, Sales, Marketing, Concierge, and Guest Services.
• Lead planning meetings for seasonal programming, resort activations, and special events in tandem with Director of Experiences and Director of Marketing.
• Ensure departments receive timely communication regarding operational updates and programming changes.

Guest Experience Oversight

• Ensure all guest experiences consistently reflect Wildflower Farms' luxury standards and Auberge Collection service philosophy.
• Resolve elevated guest concerns related to Experiences programming and exercise independent judgment to determine appropriate resolutions.
• Support VIP and notable guest programming through personalized experience planning and oversight.
• Represent the department during resort events and programming as needed.

Administrative Oversight

• Maintain oversight of departmental systems, booking platforms, operational calendars, contracts, and documentation.
• Ensure marketing collateral, guest communications, websites, and booking platforms accurately reflect current programming.
• Prepare departmental reports, operational analyses, and recommendations for leadership.

Salary: $65,700/year

• 2–4 years of experience in hospitality, events, or luxury guest experiences.
• Strong organizational, communication, and project management skills.
• Proficiency in Google Workspace and Microsoft Office; hospitality systems experience preferred.
• Demonstrated ability to lead, coach, and develop team members.
• Passion for delivering exceptional guest experiences with a keen attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Bachelor's degree in Hospitality, Event Management, or a related field preferred, or equivalent experience.

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.