Assistant Manager, Experience - 57th Street Flagship Boutique

Chanel, Inc.; Glenmont (NY); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Wellbeing days

Family benefits

Paid time off

401K

Healthcare options

Life Insurance

Job summary

CHANEL, Inc. is seeking an Assistant Manager, Experience to lead a team of sales professionals and deliver personalized client experiences on the floor. You will coach, mentor, and drive performance in collaboration with the Boutique Leadership Team, ensuring exceptional client service and store standards.

The role focuses on fostering inclusion, continuous learning, and a culture of care, with emphasis on empathy, teamwork, and brand values during daily interactions and seasonal events.

Qualifications

• Minimum 3 years of related experience.
• Bachelor’s degree (preferred).

Responsibilities

• Coach and manage a diverse team of salespeople, empowering them to deliver elevated client service.
• Own and drive performance of Sales Assistants, driving boutique efficiency and client experience.
• Analyze Boutique and Team KPI data, propose action plans, and align with Chanel’s vision.
• Collaborate with Training and Learning Manager to build customized learning support for Fashion Advisors.

Skills

Team leadership

Client experience

Communication skills

Empathy

Diversity

Coaching

Education

Bachelor’s degree preferred

Job description

Assistant Manager, Experience AtCHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring toCHANEL.

About the role

We are looking for an Assistant Manager, Experience who embodies the spirit of a brand ambassador and business leader, with a focus on delivering extraordinary, personalized experiences for our internal team and clients. Demonstrating empathy, emotional intelligence, and a commitment to CHANEL’s values, you will foster a culture of care, excellence, and generosity at every touchpoint. As a critical driver of Team performance and Client experience, you will coach and manage a diverse team of salespeople, championing collaboration, accountability, and continuous growth. You will work closely with the Boutique Leadership Team—imparting knowledge, encouraging curiosity, and supporting ongoing improvement in Boutique efficiency. The Assistant Manager fully owns and drives the performance of Sales Assistants, empowering them to deliver elevated client service and meaningful connection.

What impact you can create atCHANEL

• By consistently spending time on the selling floor, coach and inspire the team to deliver elevated, personalized client experiences—anticipating needs and exceeding expectations
• Foster a safe, positive working environment, embracing diversity and inclusion, and create a culture of feedback, mutual respect, and teamwork
• Provide initial and ongoing training and development for all team members—including CHANEL savoir-faire, product details, and service excellence—nurturing curiosity, accountability, and a passion for learning
• Analyze Boutique and Team member KPIs, thoughtfully propose action plans, and empower team members to achieve their goals in alignment with CHANEL’s vision and values
• Collaborate closely with the Training and Learning Manager to build customized learning support for Fashion Advisors, promoting self-reflection and continuous personal growth
• Represent CHANEL in the market with humility and authenticity—developing the client base through community involvement, partnerships with local high-profile businesses, and participation in social and seasonal events

You are energized by

• The history, heritage, and values of The House of CHANEL
• Building trust-based partnerships and nurturing authentic relationships
• Fostering a meaningful client experience centered around generosity, inclusion, and genuine connection
• Embracing complexity and ambiguity with resilience, adaptability, and optimism
• Creativity and innovation—testing, learning, and embracing new ideas with courage and curiosity

What you will bring to the team

• The ability to thrive in a collaborative team environment, cultivating positivity and open communication
• A deep understanding of, and passion for, client experience and service excellence
• Excellent communication skills, modeling transparency and empathy
• Foreign language skills are preferred but not required
• A passion for the House of CHANEL—its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and a desire to learn and grow professionally within the world of CHANEL

Position Logistics

• Minimum 3 years of related experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs., walk and/or stand for extended periods of time
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Boutique Management

Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

What skills you will learn

(This is bestleveragedfor internal job posting to best attract internal talents)Exposure to multiple boutique business functions and categoriesGrowth inadditionalbusiness and functional areas of the retail business Opportunity to collaborate and succeed as a team with colleagues and cross-functionally Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation

Theanticipatedbase salary range for this position is $105,000 through $110,000. Base salary is onecomponentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/orperks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing(Wellbeing Days in Retail)and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401Kand other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

ONLY FOR INTERNAL POSTING AS NEEDED

THIS role is considered critical in terms of skills,capabilitiesand preparedness needed. Hence, this is a role that has been discussed throughout regular cycles ofpeopledevelopment and succession planning discussions. As a result, a few candidates are likely in discussions andadvancingthrough the recruitment process. However, we still encourage your interest and application as we commit to a fair, objective, and developmental process for all.

Additional Information

CHANELis a private company whose values are grounded in creatingthe conditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

AtCHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

CHANEL Community

CHANELCommunity empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer throughCHANELCommunity.CHANELalso matches employee donations to select charitable organizations.

Sustainability

CHANELMission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

We are committed to extending our legacy of cultural engagement. Global support includes theCHANELCulture Fund, which supports a select group of leading art culture institutions across the globe, and theCHANELNext Prize for the next generation of creative talent.US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

FondationCHANEL

Since 2011,FondationCHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support,FondationCHANELis committed to improving the safety and autonomy of women and adolescent girls around the world,impactingover a million women and girls in its first 10 years.

For more information, please navigate to theFondationCHANELwebsite here.

Career and Leadership Development

We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like ImagineCHANELPeople, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANEL, Inc.benefitsandperksare dependent on eligibility and subject to modification byCHANELat any time. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.