Assistant Manager - Elkton

C&B ELKTON PARTNERSHIP LLC; Little Elkton (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Seasons Pizza is seeking an Assistant Manager to coordinate all restaurant operations and support the Manager on Duty. You will hire, train, schedule, motivate, and terminate team members as needed, while ensuring high-quality food, safe handling, and efficient service.

You will oversee customer service, manage budgets, and maintain cleanliness and equipment, following health regulations and Seasons Pizza standards. Weekend/evening availability required with leadership by example.

Qualifications

• Proven ability to lead a diverse team across front and back of house.
• Experience hiring, scheduling, training, and terminating staff.
• Knowledge of food safety guidelines and budget supervision.

Responsibilities

• Open and close procedures completed per checklist.
• Train front-of-house staff to handle stations efficiently and safely.
• Oversee kitchen procedures, sanitation, portion control and rotation.
• Manage customer service quality and resolve complaints promptly.
• Ensure cash handling, deposits, and daily reports are accurate.

Skills

Leadership

Staff training

Scheduling

Customer service

Cash handling

Food safety knowledge

Education

High school diploma

Bachelor's in Hospitality (preferred)

Job description

POSITION: ASSISTANT MANAGERREPORTS TO: Manager on DutySUPERVISES/ MANAGES: All front of house and back of house team membersJob Summary:The Assistant Manager is responsible for coordinating and participating in all areas of the restaurant’s operations. The Assistant Manager supports all team members during the shift to ensure all issues are resolved while maintaining safe, professional and efficient operations. Responsibilities include hiring, scheduling, training, motivating, and terminating team members. The Assistant Manager directs and guides customer service and works to resolve customer complaints. The Assistant Manager assists in maintaining food and labor budgets, oversees cleaning and maintenance of equipment and facilities, ensures staff is adhering to food safety guidelines, and maintains Seasons Pizza’s standards for high quality, fresh ingredients and accurate/correct orders.Job Responsibilities:Follow opening and closing checklist procedures.Review the management log book daily.Knowledgeable in all position tasks and able to cover shifts as needed.Able to train all front of house team members to work their stations efficiently and safely.Ensure all front of house employees are promptly (within 3 rings) and correctly answering phones and welcoming in-person guests to provide quick and effective customer service.Holds team members accountable for performance, behavior and policy compliance. Actively corrects mistakes and missteps and takes disciplinary action with documentation when needed.Able to prepare and cook all menu items according to spec.Ensure all kitchen procedures are being followed (e.g. sanitation, par levels, portion control, rotation, etc.).Monitor dining room service standards (if applicable)Complete and monitor cash handling throughout the shift.Assign deliveries to drivers, and ensure that all deliveries are complete, accurate, and leave the store within set OTD standards.Check for and prepare for deferred deliveries, and notify kitchen staff of deferred orders and large deliveries.Follow proper vendor delivery procedures.Follow safe food handling and production procedures in accordance with health department regulations.Assign registers each shift, collect and close driver drops, and conduct cash drops as needed. Money should be neatly organized and facing in the same direction.Adhere to, and enforce, all company policies, including but not limited to:Uniform policies and grooming guidelines.Employee meal and discounts policy.Vacation policy and time off request procedures.Follow voided ticket procedures.Follow credit card ticket procedures.Check that all team members have completed their side work before they clock out.Follow register closing procedures (i.e., cash, receipts, pay outs, etc.).Restock supplies as needed.Complete weekly and monthly inventory using Foodtec system and store tablet.Assist with completing onboarding for new hiresWork with HR to ensure completeness and compliance of employee paperwork, gather any required documents (MVR, work permits, health insurance enrollment, etc.) and disperse important information to team members as requested.Assist in recruiting, interviewing, and training of new team members as needed.Follows reporting procedures for accidents/incidents (workers comp, general liability, driver, etc.)Attend all company meetings for management.Other tasks as assigned.Job Requirements:Education: High school diploma required. Undergraduate degree (bachelors), preferred, preferably in Hospitality.Experience: At least two years of experience as an employee at Seasons Pizza, or three years of experience as a supervisor or manager in a restaurant or food-oriented retail environment is required. Knowledge of service standards, food and beverage controls, and operational efficiencies is preferred.Physical: Applicants must be able to stand and walk for long periods of time, and able to lift up to 50 pounds.Cognitive: Ability to read, speak and understand English.Work Schedule: Weekend and evening hour availability is a must. Hours will vary based on operational need, but you can expect to work between 40-50 hours each week.Job Expectations and Qualifications:Must have hands-on management approach.Accepts responsibility for one’s own actions.Has a growth mindset and receptive to suggestions to improve performance/behavior.Maintains focus and composure while working under pressure.Approachable leadership style, passion for developing self and others.Highly motivated and self-directed.Strong organizational and time management skills.Results-driven.Able to lead by example, and delegate tasks.Report to work on time and adhere to timeclock requirements.ServSafe Certified (upon hire or through Seasons Pizza training).Maintain positive customer and employee relations.Communicate daily with other managers both verbally and in the management log book; discuss store performance and strive to improve.Act as a coach, teacher, support and guide for employees at all times, correcting mistakes or missteps as they occur.