Assistant Manager, Customer Operations - Irvine Spectrum

Gap; Irvine (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Merchandise discount 50% off

Paid Time Off

Volunteer hours

401(k) with match

Employee stock purchase plan

Health benefits

See more benefits

Job summary

Gap in Irvine, CA is seeking an Assistant Manager who sets the tone for the store and leads a team to deliver a best-in-class customer experience. You will drive profitable sales through customer-centric operations, merchandising, and talent development, collaborating with leadership to coach and grow Leads, Experts and Brand Associates.

Responsibilities include coaching teams, implementing action plans to maximize efficiency, and ensuring compliance with SOPs while leveraging omni-channel

Qualifications

• 1-3 years of retail management experience.
• High school graduate or equivalent.
• Good communicator with customers and teams.
• Thrives in a fast-paced retail environment.
• Driven by metrics to meet business goals.
• Flexible schedule including holidays, evenings, weekends.
• Able to utilize retail technology.
• Able to lift up to 30 pounds.

Responsibilities

• Drive store sales and profitability through customer focus and product operations.
• Recruit, hire and develop Brand Associates and Experts.
• Own assigned area of responsibility and execute action plans.
• Lead Service Leader duties and ensure SOPs are followed.
• Represent the brand and monitor retail landscape and competition.
• Promote community involvement and omnichannel experience.
• Ensure compliance with standards and policies.

Skills

Communication

Customer service

Team leadership

Retail technology

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it. We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What you'll do

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fastpaced environment.
• Driven by metrics to deliver results to meet business goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Ability to travel as required.

Hourly Range: $23.70 - $32.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.