Assistant Manager, Community Marketing VME

Travel + Leisure Co.; Branson (MO); Sur place; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Holidays

Wish day to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Résumé du poste

Travel + Leisure Co. in Branson, MO, seeks a CMP Marketing Supervisor to oversee daily CMP Marketing Team operations and to participate in interviewing, hiring, supervision, training, and performance management of associates.

Responsibilities include maintaining marketing penetration standards, running daily reports, coordinating with sales on tour seats and marketing changes, and handling tour manifests and supplies with attention to detail and customer focus.

Qualifications

• Two years marketing experience required in vacation ownership.
• Excellent verbal and written communication and professionalism.
• Ability to coach and motivate direct reports.
• Provide exceptional customer service to owners.

Responsabilités

• Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary.
• Maintain total site marketing penetration standards; run daily reports and prepare status reports for deadlines.
• Coordinate with Front Line sales regarding tour seats and marketing programs.
• Maintain invitations and tour manifests; resolve tour status issues; manage supplies.
• Other duties as assigned

Connaissances

Verbal communication

Written communication

Professionalism

Coaching

Customer service

Multitasking

Negotiation

Marketing databases

Recruitment

Leadership

Formation

High School Diploma, GED, or equivalent

Outils

Mainframe

Focus

CRS

Description du poste

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates.

Essential Job Responsibilities

• Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time)
• Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time)
• Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time)
• Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time)
• Other duties as assigned (5% time)

Travel Requirements

Minimal

Minimum Requirements And Qualifications

State the specific levels of the following that are needed to perform the minimum duties of the job.

Education

• High School Diploma, GED, or equivalent

Training requirements

• None

Knowledge and skills

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
• Ability to efficiently multi-task
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees
• Ability to lead by example
• Detail oriented and accurate
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
• Demonstrated problem solving ability

Technical Skills

• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

Job experience

• Two (2) years marketing experience required, primarily in vacation ownership industry.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.