Assistant Manager, Cafe

Seminole Hard Rock; United States; On-site; USD 95,000 - 150,000; Full time

Job summary

Seminole Hard Rock is seeking an Assistant General Manager for the Café to lead as the senior business executive beside the General Manager. You will uphold brand standards and drive profitability, coaching junior managers, and coordinating across departments to ensure exceptional guest experiences.

Responsibilities include achieving KPIs, executing sales and marketing plans, building a strong leadership team, and fostering a culture of guest advocacy.

Qualifications

• Minimum 8 years of hospitality experience including restaurant front-line operations.
• Bachelor's Business Degree or documented entrepreneurial hospitality leadership.
• Strong leadership and interpersonal skills verifiable by peers and supervisors.
• Ability to work cross-functionally with multiple departments.
• Excellent verbal and written communication skills.
• Aspiration to serve as a Hard Rock General Manager.

Responsibilities

• Demonstrate financial understanding to achieve café KPIs.
• Collaborate with Sales to execute the Café Sales & Marketing plan.
• Mentor and coach junior management staff on financial goals.
• Set operating direction with the General Manager based on business analysis.
• Ensure systems and processes deliver products and services to brand standards.
• Build and sustain a high-performing team aligned with brand values.
• Champion change and implement local and company initiatives.
• Foster guest advocacy and respond to guest feedback across channels.
• Support staffing objectives and place talent to maximize impact.
• Define goals and conduct performance reviews for staff.

Skills

Leadership

Interpersonal skills

Communication

Problem solving

Team management

Guest focus

Education

Bachelor's Business Degree

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Responsibilities

Assistant Manager is the senior business leader in the Café supporting the General Manager for upholding all brand standards, core values, while meeting or exceeding Owners' Objectives. The Assistant General Manager is responsible for asset management of the entire facility, the Assistant General Manager, in conjunction with the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business' full potential in the market.

PRIMARY RESPONSIBILITIES

• Demonstrate a working financial comprehension in achieving the Café's key performance metrics.
• Work very closely with Sales to execute the Café Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
• Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.
• Work in unison with the Café General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
• Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
• Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.
• Champion change, ensuring all local and company initiatives are implemented successfully.
• Foster an environment of customer advocacy in which all team members put the guest first in very situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.
• Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
• Support staff development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship in order to drive continuous improvement and retention.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

• Minimum 8 years of experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelors Business Degree or documented entrepreneurial hospitality leadership.
• Strong leadership and interpersonal skills - that can be factually verified by peers and prior supervisors.
• Can illustrate consultative skills and ability to work cross-functionally.
• Exhibits excellent verbal and written communication skills.
• Demonstrates strong problem-solving skills through ability to diagnose and develop recommended solutions.
• Possesses the potential and aspiration to serve as a Hard Rock General Manager.

SKILLS

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited t