Assistant Retail Store Manager - Brentwood

The RealReal; Santa Monica (CA); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approv

Find out more about our Benefits here.

Job summary

The RealReal in Santa Monica is seeking an Assistant Manager, Stores to lead a team of Customer Experience Specialists and partner with the Store Manager to deliver exceptional client service while driving store results.

You will coach, train, and develop staff, ensure operational efficiency, and foster a diverse, inclusive team aligned with The RealReal's values in a fast-paced luxury environment.

Qualifications

• 1+ year of store management experience, preferably in luxury or fashion.
• Experience with commissioned retail or operationally intensive business.
• Comfortable with routine employee touch-bases and performance reviews.
• Ability to strategically manage a sales floor (scheduling, zoning, coaching).
• Strong customer service orientation with clienteling and floor management skills.
• Excellent analytical, critical thinking, problem solving and troubleshooting.
• Able to multitask and prioritize competing demands.

Responsibilities

• Achieve supply and demand goals by delivering exceptional client experience and partnering with Valuation Managers.
• Manage day-to-day support for Customer Experience Specialists and foster a positive team environment.
• Train and develop staff on product knowledge, sales techniques, consignor education, and service skills.
• Promote diversity, equity, and inclusion in daily operations and training.
• Lead by example on the sales floor and during peak hours.
• Build brand loyalty by delivering a best-in-class customer experience.
• Flex across store roles as needed and assist Store Manager when required.

Skills

Store leadership

Clienteling

Team coaching

Sales floor management

Performance reviews

Data-driven decision making

Adaptability

Tools

MS Excel

Google Sheets

CRM systems

Job description

About The Role

The Assistant Manager, Stores (Assistant Manager) collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, drive our metrics, and achieve our business goals. The Assistant Manager leads a team of Customer Experience Specialists to ensure each customer receives the best experience possible and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results. This role requires strategic thinking and a track record of driving results and developing high-performing teams.

What You Get To Do Every Day

• Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
• Manage day-to-day support for Customer Experience Specialists, Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
• Train and develop Customer Experience Specialists on product knowledge, sales techniques, consignor education, and customer service skills
• Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training
• Lead by example on the sales floor
• Build brand loyalty by delivering a best in class customer experience
• Lead the store team when Store Manager is not on siteFlex between all roles in the store as needed

What You Bring To The Role

Minimum Requirements

• 1+ years experience in store management, preferably in the luxury or fashion industry
• Experience working with a commissioned sales or retail organization and/or operationally intensive business
• Comfortability with performing routine employee touch-bases and performance reviews to support training & development
• Confidence and ability to strategically manage a sales floor ( i.e. scheduling, zoning, coaching etc.)
• Strong customer service orientation, clienteling abilities, floor management and sales skills
• Excellent analytical, critical thinking, problem solving, and troubleshooting skills
• Able to multitask and prioritize competing demands
• Ability to work in a fast-paced environment and build multiple cross functional team relationships
• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
• Passion for luxury fashion, sustainability, and The RealReal's mission
• Ability to lead by example to support internal/external customers through education and empowerment

Preferred Requirements

• Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
• Skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
• Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• Find out more about our Benefits here.

The expected salary range for this role is $65,581.10-$74,949.60. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.